Franchise Manager

Franchise Manager is responsible to assist the Head of Retail for a management and development of franchising business for the Group and identify potential franchisees through contacts in various search mediums. He / she offers support to franchisees, which ensures the overall success of the organization and business, as well as the liaison person to relevant authorities in relation to the franchise matters.

Job Description & KPIs

• Assist Head of Retail in identifying potential retail markets to expand franchise business and develop franchise business plans, with a minimum 70% success rate of converting prospects to franchisees .
• Identify potential franchisees through various channels, manage registration / documentation, and develop them for the business, by maintaining a prospect list of at least 3 per quarter and updating franchisee SOPs as required .
• Develop new franchisees through training and brand culture development, by creating at least 2 training modules per year and conducting 4 trainings annually .
• Prequalify potential franchisees prior to the application process by establishing sourcing processes and maintaining updated documents / interview forms .
• Handle franchise legal responsibilities, including renewals and license enforcement, by maintaining renewal lists and ensuring timely updates on new / amended franchise laws .
• Create and update franchisee databases, with constant updates and monthly reporting to the Head of Department .
• Act as liaison with franchise authorities and development bodies, by providing timely updates to the Group and franchisees on changes in franchise laws .
• Conduct comprehensive planning for new boutique setups, including feasibility study, design, inventory & logistics, by achieving 100% success in boutique openings and meeting sales performance targets .
• Manage day-to-day franchise operations (stock, payments, marketing, promotions, training, compliance) by developing / implementing SOPs and achieving high Retail Boutique Checklist ratings .
• Establish franchise operation standards aligned with company guidelines, by ensuring monthly Retail Boutique Checklist completion, achieving MSP ratings, and maintaining regular quality visits .
• Conduct business development analysis, including retail market trends, boutique performance, and competitor activities, by submitting timely reports, sharing information monthly, and providing quarterly competitor surveys and business reviews .
• Participate in paperwork preparation, by ensuring all submissions are completed on time .

Requirements

Competencies / Knowledge / Skills

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