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Sales Account Manager

Sales Account Manager

ConcentrixKuala Lumpur, Kuala Lumpur, Malaysia
20 hari lalu
Penerangan pekerjaan

Responsibilities

  • Ensure client’s customers are consistently satisfied with the client’s products and services, and resolve escalated issues
  • Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth objectives
  • Evaluate the client's customer needs and propose potential solutions
  • Serve as a single point of contact for the client customer and may coordinate the work of client service teams
  • Utilize data to successfully remediate customer concerns / roadblocks prohibiting satisfaction
  • Manage external competitive pressures and effectively handle objections
  • Work with multiple stakeholders, building effective relationships with decision-makers at all levels
  • Responsible for managing sales territory and achieving monthly quotas
  • Negotiate skillfully in tough situations
  • Identify risk and barriers to success; develop contingency plans when necessary
  • Identify opportunities for additional product or service sales
  • Use data to help influence buying / renewal process

You have :

  • Experience in Frontline Sales
  • Experience in Digital Adverising Sales
  • Experience in Sales Account Management
  • Experience in New Business Development
  • Minimum 2 years' experience with hands-on working knowledge advertising platforms
  • Experience working with advertising agencies
  • Passion for exceptional customer experience and sales
  • Aptitude to learn and optimize new technology and data
  • Excellent knowledge of Microsoft Office programs
  • Excellent verbal and written communication skills
  • Minimum 2 years' experience working with Salesforce.com or similar CRM required
  • Demonstrated ability to prioritize and multi-task in a time-sensitive environment
  • Demonstrated ability to make timely and sound decisions; make decisions under conditions of uncertainty or limited data; evaluate short- and long-term consequences
  • Execute high level of independent judgement and critical thinking

    • Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Job function

  • IT Services and IT Consulting

    • Referrals increase your chances of interviewing at Concentrix by 2x

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