Responsibilities
- Ensure client’s customers are consistently satisfied with the client’s products and services, and resolve escalated issues
- Achieve revenue-based quotas based on successful management of client accounts and supporting processes to meet operational needs and growth objectives
- Evaluate the client's customer needs and propose potential solutions
- Serve as a single point of contact for the client customer and may coordinate the work of client service teams
- Utilize data to successfully remediate customer concerns / roadblocks prohibiting satisfaction
- Manage external competitive pressures and effectively handle objections
- Work with multiple stakeholders, building effective relationships with decision-makers at all levels
- Responsible for managing sales territory and achieving monthly quotas
- Negotiate skillfully in tough situations
- Identify risk and barriers to success; develop contingency plans when necessary
- Identify opportunities for additional product or service sales
- Use data to help influence buying / renewal process
You have :
Experience in Frontline SalesExperience in Digital Adverising SalesExperience in Sales Account ManagementExperience in New Business DevelopmentMinimum 2 years' experience with hands-on working knowledge advertising platformsExperience working with advertising agenciesPassion for exceptional customer experience and salesAptitude to learn and optimize new technology and dataExcellent knowledge of Microsoft Office programsExcellent verbal and written communication skillsMinimum 2 years' experience working with Salesforce.com or similar CRM requiredDemonstrated ability to prioritize and multi-task in a time-sensitive environmentDemonstrated ability to make timely and sound decisions; make decisions under conditions of uncertainty or limited data; evaluate short- and long-term consequencesExecute high level of independent judgement and critical thinkingSeniority level
Mid-Senior levelEmployment type
Full-timeJob function
IT Services and IT ConsultingReferrals increase your chances of interviewing at Concentrix by 2x
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