Manager, GT-Tech Business Solution, Group Wholesale Banking MY

Manager, GT-Tech Business Solution, Group Wholesale Banking MY

CIMB Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Job Purpose

Responsible (1st level support) for the day‑to‑day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues, issue resolution, escalation and follow‑up with vendor and backoffice system enhancement based on user request.

Key Responsibilities

• Assist in implementing or developing new systems e.g. requirement specification, system evaluation, installation, customization, testing, conversion and migration.
• Provide first line support and maintenance for all application systems implemented.
• Perform or provide assistance in bug fixing, change request, customization, and enhancement to application systems implemented.
• Prepare and maintain user documentation and provide training for in‑house developed applications.
• Perform quality assurance on all application systems prior to UAT commencement.
• Assist users in quality assurance testing (i.e. guidance on test objectives, planning, test script design, etc during UAT, etc).
• Study and evaluate the impact of new releases, patches or version before applying / implementing.
• Monitor application performance.
• Analyze the application failures / problems and provide resolution to mitigate / address them.
• Ensure IT systems are running smoothly and accordance with the company’s policies and procedures.
• Provide support in relation to IT Disaster Recovery Requirement with Business Continuity Plan.
• Act as IT lead in new project if any.

Qualifications

Bachelor's Degree or Professional Qualification in IT. Minimum 4‑5 years of working experience. Knowledge in Capital Markets System will be advantage.

Required Competencies and Skills

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