Tawaran kerja ini tidak tersedia di negara anda.

Customer Support Specialist

LittleLives IncPasir Panjang, Negeri Sembilan, Malaysia

1 hari lalu

Penerangan pekerjaan

About the Role

We are seeking a Customer Support Specialist to join our dynamic team. You will play a crucial role as the voice of LittleLives, ensuring a smooth, timely, and helpful customer experience across our platforms and services.

Key Responsibilities

Provide responsive, empathetic, and clear support to users via live chat, email, and calls
Handle inquiries and issues related to our platform, work with internal teams to resolve
Maintain accurate records of customer interactions and feedback
Create and improve support documentation (FAQs, guides, help articles)
Support onboarding of new users with product walkthroughs and training
Collaborate with product and technical teams to report issues and suggest improvements
Meet service level targets (e.g. response time, resolution time, satisfaction ratings)

Requirements

2+ years of experience in customer support, preferably in SaaS, tech, or education

Strong communication skills and a customer-first mindset

Comfortable working remotely and across time zones

Proficiency in Chinese or Malay (spoken and written) is a plus

Familiarity with helpdesk tools (e.g., Freshdesk) is a plus

Strong organizational and problem-solving skills

Able to work independently and as part of a diverse, multicultural team

What We Offer

Competitive salary with performance-based bonuses

Remote-friendly, flexible work environment

Meaningful work supporting educators and children across Asia

Dynamic, fast-paced startup culture with room for growth

Collaborative, innovative and supportive work environment

#J-18808-Ljbffr

Buat amaran kerja untuk carian ini

Customer Support Specialist • Pasir Panjang, Negeri Sembilan, Malaysia

Pekerjaan yang berkaitan

Dinaikkan pangkat

Division CFO, Trilogy (Remote) - $400,000 / year USD

TrilogySeremban, Negeri Sembilan, Malaysia

Division CFO, Trilogy (Remote) - $400,000 / year USD.Trilogy Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Get AI-powered advice on this job and more exclusive features.This range is prov...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu

Dinaikkan pangkat

Telesales Specialist (English + Chinese)

KPay GroupNilai, Negeri Sembilan, Malaysia

In this role, you’ll play a key part in.KPay’s innovative payment solutions, and.This position is ideal for someone who thrives in a high-energy sales environment, enjoys speaking with people, and ...Tunjukkan lagiKemas kini terakhir: 3 hari yang lalu

Dinaikkan pangkat

Junior Customer Support Specialist | Remote | AI SaaS Support

Process StreetSepang, Sepang, Malaysia

Process Street is an AI software and compliance operations platform startup from San Francisco.We help our customers build, document, automate, and track recurring workflows.Our platform automates ...Tunjukkan lagiKemas kini terakhir: 3 hari yang lalu

Dinaikkan pangkat

(Chinese and English) Customer Support Consultant, crypto (remote)

SupportYourAppNilai, Negeri Sembilan, Malaysia

Passionate about the world of tech?.What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?. Unlock your potential by mastering new skills and achieving c...Tunjukkan lagiKemas kini terakhir: 20 hari yang lalu

Dinaikkan pangkat

Data Partner- Math- Chinese - Remote- Global

TELUS Digital AI Data SolutionsPasir Panjang, Negeri Sembilan, Malaysia

Data Partner- Math- Chinese - Remote- Global.TELUS Digital AI Data Solutions.We are seeking a Subject Matter Expert to design advanced, domain-specific questions and solutions and to create challen...Tunjukkan lagiKemas kini terakhir: 20 hari yang lalu

Dinaikkan pangkat

Sales Support Specialist

ChubbSeremban, Negeri Sembilan, Malaysia

This position is responsible for providing sales support to the Agency / Franchise marketing team.Major duties and responsibilities. Cover Note & Policy Management.Process insurance applications, re...Tunjukkan lagiKemas kini terakhir: 3 hari yang lalu

Dinaikkan pangkat

Parts Support Specialist

EmersonKampung Baharu Nilai, Negeri Sembilan, Malaysia

In this Role, Your Responsibilities Will Be : .Quote Parts Price and Lead time based on internal process, tools, factory and supplier inputs. Provides alternatives, as and when needed, to support urge...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu

Dinaikkan pangkat

Customer Support

EBAY AUSTRALIA AND NEW ZEALANDLapangan Terbang Antarabangsa Kuala Lumpur, Selangor, Malaysia

Commercial Teammate (MSO Reactive) supports Greater China large merchants, high value / potential sellers with their day to day operational issues by phone, email and / or chat.Working with the relevan...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu

Dinaikkan pangkat

Senior IGA Consultant

Kloudynet TechnologiesSepang, Sepang, Malaysia

Kloudynet is a leading cybersecurity company with a strong partnership with Microsoft.As a Microsoft Solutions Partner in Modern Work and Security, we hold advanced specializations across key areas...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu

Dinaikkan pangkat

Regional Lead, Member Engagement and Experience (MEE) - Europe

IFACSeremban, Negeri Sembilan, Malaysia

Regional Lead, Member Engagement and Experience (MEE) - Europe.During 2024 IFAC shifted its strategic focus to maximizing member value and experience. The Member Value Proposition (MVP) was created ...Tunjukkan lagiKemas kini terakhir: 3 hari yang lalu

Dinaikkan pangkat

Customer Support Specialist

LittleLives IncMalacca City, Malacca, Malaysia

We are seeking a Customer Support Specialist to join our dynamic team.You will play a crucial role as the voice of LittleLives, ensuring a smooth, timely, and helpful customer experience across our...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu

Dinaikkan pangkat

Senior Product Manager - AI AdOps Copilot (REMOTE)

MonetizeMoreSeremban, Negeri Sembilan, Malaysia

MonetizeMore is a global leader in ad tech, providing solutions that help publishers maximize their ad revenue while maintaining transparency, user trust, and brand safety.We are committed to shapi...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu

Dinaikkan pangkat

Sales Support Specialist

KIBING GROUP (M) SDN BHDSeremban, Negeri Sembilan, Malaysia

Prepare a full set of export shipment documents (SO, DN, invoice, packing list, BL, COO, insurance, etc.Coordinate with internal departments, shipping lines, forwarders, and customers to ensure tim...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu

Dinaikkan pangkat

(Chinese and English) Customer Success Specialist (Malaysia, remote)

SupportYourApp Inc.Malacca City, Malacca, Malaysia

Passionate about the world of tech?.What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?. Unlock your potential by mastering new skills and achieving c...Tunjukkan lagiKemas kini terakhir: 3 hari yang lalu

Dinaikkan pangkat

Technical Marketing Engineer

Infotree Global SolutionsPasir Panjang, Negeri Sembilan, Malaysia

Job title : Developer : Technical Marketing - III.Max salary budget : RM8,000 / month.Experience : 5+ years in technical roles, 2+ years with developers, coding skills, and hands-on AI / edge / IoT experienc...Tunjukkan lagiKemas kini terakhir: 18 hari yang lalu

Dinaikkan pangkat

Sales Director - Industrial and Smart Energy

Celestica Inc.Pasir Panjang, Negeri Sembilan, Malaysia

Press Tab to Move to Skip to Content Link.Select how often (in days) to receive an alert : .Sales Director - Industrial and Smart Energy. Remote Employee Europe, SHR, GB.Celestica is dedicated to deli...Tunjukkan lagiKemas kini terakhir: 1 hari yang lalu

Dinaikkan pangkat

WFH Customer Support Specialist (Crypto / Fintech)- Mandarin Speaker

EYZ GlobalNilai, Negeri Sembilan, Malaysia

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Diagnose technical issues and escalate complex cases to relevant teams with proper documentation. Maintain accurate and organized records of...Tunjukkan lagiKemas kini terakhir: 3 hari yang lalu

Dinaikkan pangkat

Technical Product Manager – Operational Excellence (Bangkok-based, relocation provided)

AgodaPasir Panjang, Negeri Sembilan, Malaysia

Technical Product Manager – Operational Excellence (Bangkok-based, relocation provided) at Agoda.This role focuses on enabling Agoda Tech to become more effective in non-coding activities such as i...Tunjukkan lagiKemas kini terakhir: 3 hari yang lalu

Dinaikkan pangkat

(Chinese and English) Customer Success Specialist (Malaysia, remote)

SupportYourAppMalacca City, Malacca, Malaysia

Chinese and English) Customer Success Specialist (Malaysia, remote).Be among the first 25 applicants.Passionate about the world of tech?. What if you had a chance to be a part of the world's leading...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu

Dinaikkan pangkat

Customer Service - Cantonese Speaking (Work from Home)

EPS ConsultantsSepang, Sepang, Malaysia

Provide quick, accurate, and friendly service to customers via phone, email, or chat.Meet and exceed customer service metrics such as customer satisfaction, resolution time, and quality assurance.T...Tunjukkan lagiKemas kini terakhir: 20 hari yang lalu