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Customer Service Executive - Mandarin Speaker - Johor Baharu

Customer Service Executive - Mandarin Speaker - Johor Baharu

Arvion ServicesJohor Bahru, Johor, Malaysia
30+ hari lalu
Jenis pekerjaan
  • Quick Apply
Penerangan pekerjaan

Job Overview :

We are looking for a Mandarin-speaking Customer Service Executive to support the Taiwan and Hong Kong market for a leading E-Hailing & Delivery platform. You will handle customer inquiries through calls, live chat, and emails, ensuring a high level of customer satisfaction while meeting performance targets. Full training and accommodation support for outstation candidates are provided.

Key Responsibilities :

  • Handle inbound calls, live chat, and emails related to customer inquiries, complaints, feedback, and service issues.
  • Provide accurate product / service information and exceed customer expectations.
  • Work closely with the team to meet KPIs and Service Level Agreements (SLAs).
  • Demonstrate good typing speed and accuracy in Traditional Chinese characters.
  • Manage multiple tasks in a fast-paced, high-volume environment.
  • Maintain good computer literacy and use internal systems effectively.

Requirements :

  • Minimum age 18 years old with SPM, UEC, or IGCSE qualification.
  • Proficiency in Mandarin (Traditional Chinese reading & typing) and English.
  • Ability to work on rotational shifts, including weekends and public holidays (24 / 7 support).
  • Good communication skills and strong attention to detail.
  • Basic computer knowledge and ability to multitask.

    • Working Hours & Shift :

  • 5.5 working days per week
  • Rotational shifts (24-hour coverage)
  • Public holidays and weekend s are compulsory working days.

    • Additional Perks :

  • 1-Month Accommodation for outstation hires
  • Shuttle Service Available from key areas :

    • Skudai, Taman U, Mutiara Rini, Lima Kedai / Rumah Iskandar Malaysia

  • Gelang Patah, Larkin, City Square, Danga Bay, Perling, Tampoi, Paradigm Mall, Bukit Indah

    • Interview Process :

  • Walk-in Interviews available
  • Virtual interviews accepted for outstation candidates
  • Assessment required as part of the selection process
    • Buat amaran kerja untuk carian ini

    Customer Service Mandarin Speaker • Johor Bahru, Johor, Malaysia