IT Operations Lead (2 days WFH!)

Our client is a leading data analytics and AI consultancy specializing in delivering end-to-end data-driven solutions — from data engineering and visualization to advanced analytics and AI implementation — empowering businesses to make smarter, faster decisions.

You will be responsible for managing the company’s internal IT infrastructure and operations, as well as leading the support team that provides post-implementation support to external clients. This role ensures operational stability, security, and responsiveness, while overseeing the resolution of client issues raised through the ticketing system after project deployment.

Internal IT Operations

• Manage and maintain the company’s IT infrastructure, including servers, networks, storage, virtualization, cloud, backups, and security systems.
• Oversee internal IT support for end-user devices, accounts, access, and software.
• Monitor system performance and conduct regular patching, updates, and preventive maintenance.
• Maintain IT asset inventory, license compliance, and documentation.
• Implement and enforce IT security policies and procedures aligned with ISO 27001 standards.

External Client Support (Post-Implementation)

(Apply now at #J-18808-Ljbffr