Senior Specialist Sales Operations

This role requires strong attention to detail, effective communication skills, and the ability to collaborate across teams to ensure high customer satisfaction and operational efficiency.

Job Description

In your new role you will :

• Sample Request Management : Process sample requests from customers, verify sample stock availability, confirm sample pricing in collaboration with the Product Line (PL) or Sales Manager, and manage sample tracking and reporting to ensure timely updates to customers.
• Quote Management : Handle customer and sales team requests for quotes (RFQs), ensuring accurate and prompt responses that align with organizational goals and maintain service excellence.
• Payment Monitoring and Credit / Debit Notes Coordination : Monitor customer account payments, address discrepancies, and resolve them by initiating Credit or Debit Notes. Manage quote handling and ensure seamless coordination for accurate financial reporting.
• Product Change Notifications (PCN) Coordination : Distribute PCN notices to customers, maintain and update customer contact information, and log customer feedback in the PCN Tool. Handle the coordination of PCN / PTN / IN processes and request supporting documents or information (e.g., QTRs, CIPs) as needed.
• Product Information Requests : Respond to customer inquiries regarding product information, including standardization details, providing accurate and timely responses.
• Case Management : Respond to, update, and follow up on Microsoft Dynamics cases, ensuring all cases are resolved and closed effectively.
• Export Control Compliance : Perform biannual export control checks for "Ship To" locations and verify export control status for new customer applications, ensuring compliance with regulatory requirements.

Your Profile

You are best equipped for this task if you have :

#WeAreIn for driving decarbonization and digitalization. As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.

Are you in? We are on a journey to create the best Infineon for everyone. This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills. Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.

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