Customer Success Specialist - Singapore Reservation

Job Responsibility

• Assist customers with reservations, inquiries, and support requests through calls, chat, and email.
• Provide clear and accurate information on products, services, and booking procedures.
• Handle customer issues with professionalism and ensure timely resolution.
• Promote positive customer experiences by building trust and rapport.
• Collaborate with internal teams to escalate and resolve complex cases when necessary.
• Ensure all interactions are documented accurately in the system.
• Continuously update knowledge of reservation policies, procedures, and system features.
• Strive to meet key performance metrics, including customer satisfaction scores and service response times.

Job Requirements

Job Benefits

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