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Immediate Hiring- Mandarin Customer Success Specialist (Reservation Support)
Agensi Pekerjaan JobScoper Sdn. Bhd.Kuala Lumpur, Kuala Lumpur, Malaysia13 hari lalu
Penerangan pekerjaanMinimum education : SPM graduate or equivalent; Fresh graduates are welcome to apply Fluent in English and Mandarin, with strong written and verbal communication skills Flexible to work in 24 / 7 rotational shifts (2 days off) Proven ability to build strong customer relationships Experience in customer service is a plus Experience in banking or financial services customer support is a plus Eager to learn and improve Training Provided Allowance Provided 24 / 7 Rotational Shift; 5 working days, 2 days off Annual leave / Medical leave Associate Full-time Customer Service Human Resources Services
Overview
Immediate Hiring- Mandarin Customer Success Specialist (Reservation Support) role at Agensi Pekerjaan JobScoper Sdn. Bhd.
Responsibilities
- Assist guests with planning and booking reservations and services
- Guide customers on self-service tools and automated banking channels
- Follow up with customers for transaction confirmations and request supporting documents when necessary
- Understand customer needs, analyze issues, and provide effective solutions
- Support the achievement of individual and team performance goals (KPIs)
Job Requirements
Job Benefits
Seniority level
Employment type
Job function
Industries
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Specialist Mandarin • Kuala Lumpur, Kuala Lumpur, Malaysia
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