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STORE SALES SUPERVISOR (MARU)

STORE SALES SUPERVISOR (MARU)

Bison Consolidated BerhadPetaling Jaya, Selangor, Malaysia
19 jam yang lalu
Penerangan pekerjaan

Overview

Store Sales Supervisor (Maru) at Bison Consolidated Berhad

Key Responsibilities

  • Provide exceptional customer service by greeting guests warmly, taking and processing orders, and addressing concerns.
  • Follow SOPs for customer interaction and service to ensure a consistent and high-quality experience.
  • Resolve customer complaints promptly and professionally, adhering to company guidelines.
  • Prepare and serve coffee and other beverages according to HQ recipes and SOPs; ensure that drinks and food items meet quality and presentation standards.
  • Maintain cleanliness and proper operation of beverage preparation equipment, such as espresso machines and blenders.
  • Ensure outlet has sufficient manpower by managing the outlet timetable and monitoring staff attendance; supervise and support crew during shifts, providing training and guidance; monitor junior performance.
  • Oversee daily café operations, including opening and closing procedures, following company SOPs; manage cash transactions and assist with cash management tasks with the Store Manager.
  • Conduct daily stock takes, reconcile counts with inventory records, manage inventory control, order and restock supplies, and ensure equipment is in good condition; avoid over-ordering and expiration of goods.
  • Report operational issues to the Store Manager and collaborate on solutions; document and communicate equipment malfunctions or supply shortages.
  • Ensure adherence to health and safety regulations and sanitation standards; conduct maintenance checks and maintain accurate records related to inventory, sales, and hours.
  • The Management reserves the right to adjust the job description as deemed necessary and to assign ad hoc tasks as required.

Qualifications

  • Experience : Minimum of 2–3 years in a café or food service environment, with at least 1 year in a supervisory or senior role.
  • Skills : Proficient in following SOPs and guidelines for beverage and food preparation, with strong leadership, customer service, and communication skills. Experience in inventory management and stocktaking is essential.
  • Education : High school diploma or equivalent; additional training in food handling, barista skills, or hospitality management is a plus.
  • Attributes : Friendly, approachable, able to handle high-pressure situations, with strong organizational skills and attention to detail.
  • Spoken Language : Malay, English

    Written Language : Malay, English

    Seniority level

    Mid-Senior level

    Employment type

    Full-time

    Job function

    Sales and Business Development

    Industries : Retail

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