Overview
Store Sales Supervisor (Maru) at Bison Consolidated Berhad
Key Responsibilities
- Provide exceptional customer service by greeting guests warmly, taking and processing orders, and addressing concerns.
- Follow SOPs for customer interaction and service to ensure a consistent and high-quality experience.
- Resolve customer complaints promptly and professionally, adhering to company guidelines.
- Prepare and serve coffee and other beverages according to HQ recipes and SOPs; ensure that drinks and food items meet quality and presentation standards.
- Maintain cleanliness and proper operation of beverage preparation equipment, such as espresso machines and blenders.
- Ensure outlet has sufficient manpower by managing the outlet timetable and monitoring staff attendance; supervise and support crew during shifts, providing training and guidance; monitor junior performance.
- Oversee daily café operations, including opening and closing procedures, following company SOPs; manage cash transactions and assist with cash management tasks with the Store Manager.
- Conduct daily stock takes, reconcile counts with inventory records, manage inventory control, order and restock supplies, and ensure equipment is in good condition; avoid over-ordering and expiration of goods.
- Report operational issues to the Store Manager and collaborate on solutions; document and communicate equipment malfunctions or supply shortages.
- Ensure adherence to health and safety regulations and sanitation standards; conduct maintenance checks and maintain accurate records related to inventory, sales, and hours.
- The Management reserves the right to adjust the job description as deemed necessary and to assign ad hoc tasks as required.
Qualifications
Experience : Minimum of 2–3 years in a café or food service environment, with at least 1 year in a supervisory or senior role.Skills : Proficient in following SOPs and guidelines for beverage and food preparation, with strong leadership, customer service, and communication skills. Experience in inventory management and stocktaking is essential.Education : High school diploma or equivalent; additional training in food handling, barista skills, or hospitality management is a plus.Attributes : Friendly, approachable, able to handle high-pressure situations, with strong organizational skills and attention to detail.Spoken Language : Malay, English
Written Language : Malay, English
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries : Retail
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