Customer Support Executive - China (中文客服)

Overview

Exness Federal Territory of Kuala Lumpur, Malaysia Your role at Exness

You will provide support and issue resolution by ensuring excellent service is provided across all types of communications to our existing clients. You will answer all technical support questions, handle requests, and maintain a good company image. You can begin working remotely from your home city or any other location and relocate to work in the Southeast Asia support office after the first 2 or 3 months. Responsibilities

Process client requests and solve issues via live chat, phone call, and email by navigating multiple programs while paying attention to accuracy and detail. Escalate the issue to the appropriate specialist when needed via Salesforce or Jira. Update clients on their request status accordingly. Verify documents submitted by clients within specific regions on an hourly basis. Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy. Understand the company\'s business functions and roles by attending company seminars and meeting the required assessment target. Achieve quarterly KPI targets set by the CS manager. Perform other ad hoc tasks assigned by the manager. What makes you a great fit

Good communication skills in English, and native Chinese speaking Strong client-facing and communication skills Troubleshooting and multitasking skills Customer service orientation Bachelor’s degree in business administration or related field Self-motivated and highly reliable What we offer

Competitive and attractive compensation Extensive learning opportunities, such as professional training and certifications, soft skills development, free English courses, and trading workshops Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care Generous time off, including 21 days of annual leave and paid sick leave Allowance for sports club memberships or other physical exercise activities Holiday flight tickets and accommodation coverage (within the yearly limit) Meal and transportation allowance Education allowance for your children’s school and kindergarten fees Outstanding team-building experiences and corporate parties Your journey after applying

Interview with the Talent Acquisition team (up to 40 minutes) English test (up to 30 minutes) Written assessment (1 day) Interview with the trainer (15 minutes) Final interview (1 hour) Sounds like you? Apply. Please note : We occasionally amend or withdraw Exness jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Exness / Exness Group companies around the world. Exness Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Exness. Anyone who demands such a fee is not an authorized Exness representative and you are strongly advised to refuse any such demand. At Exness, we\'re an equal opportunity employer where every individual is valued. No matter your race, color, religion, sex, national origin, sexual orientation, gender identity or disability, we welcome you. As an international fintech company, we embrace the richness of our diverse team, respecting each individual and promoting gender equality for all genders in our workforce. Details

Seniority level : Entry level Employment type : Full-time Job function : Other Referrals increase your chances of interviewing at Exness by 2x Sign in to set job alerts for “Customer Support Executive” roles. #J-18808-Ljbffr