Salesforce / Contact Center Project Manager – Insurance / FS

# Salesforce / Contact Center Project Manager – Insurance / FSSalesforce / Contact Center Project Manager – Insurance / FSSalaryRM18000 - RM22000LocationKuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaContractPermanentIndustryOperationalOperationsTechnologyTransformation & Change Management ContactEvgeny

• CRM / Contact Center Project Manager
• to join their team. This is an incredible opportunity to lead transformational projects in a fast-paced, innovative environment and make a real impact on customer engagement and experience.
• About the Role
• As a
• CRM / Contact Center Project Manager
• , you will play a pivotal role in driving the implementation and optimization of cutting-edge CRM and Contact Center solutions. You will be responsible for end-to-end project delivery, working closely with cross-functional teams and stakeholders to ensure seamless execution, while keeping customer-centricity at the forefront.###
• What You’ll Do
• Lead the implementation of
• Salesforce CRM
• and
• Contact Center solutions
• (e.g., Genesys or other platforms).
• Manage complex projects, including AI, chatbots, and omnichannel solutions, to enhance customer experience and operational efficiency.
• Collaborate with regional teams across multiple markets to deliver scalable and impactful solutions.
• Engage with stakeholders from the Insurance sector to understand requirements, align strategies, and ensure timely project delivery.
• Drive innovation by leveraging AI and other advanced technologies for customer engagement.
• Manage budgets, timelines, and resources, ensuring projects are delivered on time and within scope.
• Provide thought leadership on best practices, especially in CRM and Contact Center transformation.
• Build strong partnerships with internal teams, vendors, and external consultants.###
• What We’re Looking For
• ####
• Must-Have Experience
• 7-10 years
• of proven project management experience, ideally in CRM, Contact Center, or related areas.
• Salesforce implementation experience
• is essential.
• Experience in one or more of the following : +
• Genesys
• or other Contact Center platforms. + Salesforce implementation paired with
• AI, chatbot, or omnichannel solutions
• . + Salesforce implementation and
• any other Contact Center experience
• Strong regional exposure, ideally within the
• Insurance
• or
• Financial Services
• sector.
• Previous or current experience working with a
• Big 4 consulting firm
• is highly advantageous.####
• Skills & Competencies
• Deep understanding of CRM and Contact Center technologies and trends.
• Strong project management skills with expertise in stakeholder management and change management.
• Excellent problem-solving and decision-making capabilities.
• Effective communication and interpersonal skills to engage and influence diverse stakeholders.
• Ability to navigate complex, matrixed organizations and deliver high-impact results.
• Be part of a transformative journey with a
• leading Life Insurer
• focused on innovation and customer excellence.
• Work on cutting-edge technologies like AI, chatbots, and omnichannel solutions.
• Collaborate with talented professionals across the Insurance and Financial Services sectors.
• Enjoy a competitive package, regional exposure, and opportunities for career growth.

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