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Customer Service

Customer Service

Agensi Pekerjaan Talent Recruit Sdn BhdSimpang Empat, Perak, Malaysia
22 jam yang lalu
Penerangan pekerjaan

Customer Service (Assistant Officer)

Location : Sungai Bakap, Penang

Job Type : Full-Time | 2-Year Contract

Salary : RM2,500 – RM3,000 / month

Company Background :

A growing manufacturing group is looking for Customer Service Assistant Officers to support order processing and customer coordination as part of a new ERP system rollout.

Key Responsibilities :

Order Processing & Coordination

  • Process customer orders accurately using the ERP system.
  • Liaise with production and logistics teams to ensure timely deliveries.
  • Update customers on order status, delivery schedules, and any changes.

Customer Support & Issue Resolution

  • Handle customer inquiries professionally via phone and email.
  • Resolve issues promptly to maintain customer satisfaction.

    • Data & Reporting

  • Maintain accurate records of orders and deliveries.
  • Prepare reports as required by the team or management.
  • Support data entry, testing, and training activities during the ERP rollout.

    • Collaboration & Process Improvement

  • Work closely with other departments to improve customer service processes.
  • Provide feedback to enhance operational efficiency.

    • Requirements :

  • Minimum SPM qualification; Diploma or Degree is an advantage.
  • 2–3 years of experience in customer support, order processing, or sales support in manufacturing / logistics sector preferred.
  • Familiarity with ERP systems (SAP, Oracle, or similar) is an advantage.
  • Strong communication and problem-solving skills.
  • Detail-oriented and able to handle multiple tasks simultaneously.
  • Proficient in Microsoft Office (Excel and Outlook).
  • Willing to spend extra time when needed to complete tasks.

    • Working Hours & Structure :

  • Monday – Friday : 8 : 30am – 6 : 00pm
  • Annual Leave : 12 days (pro-rated)

    • Benefits :

  • Medical Insurance provided
  • Outpatient Medical Coverage provided
  • Supportive team environment with learning opportunities

    • Job Type : Contract

    Contract length : 24 months

    Pay : RM2, RM3,000.00 per month

    Benefits :

  • Opportunities for promotion
  • Professional development

    • Experience :

  • ERP systems : 1 year (Preferred)

    • Language :

  • English (Preferred)

    • Work Location : In person

    Buat amaran kerja untuk carian ini

    Customer Service • Simpang Empat, Perak, Malaysia