Tawaran kerja ini tidak tersedia di negara anda.
Service Desk Team Lead
Bureau Veritas North AmericaKuala Lumpur, Kuala Lumpur, Malaysia30+ hari lalu
Penerangan pekerjaanExpertise in IT service management frameworks, such as ITIL, and experience in implementing and optimizing IT support processes and technologies Familiarity with IT support tools and technologies, including Service Desk software, remote support tools, and end-user computing solutions. Ability to work in remote international teams Strong problem-solving, analytical, and decision-making skills. Excellent communication, interpersonal, and stakeholder management abilities. Ability to thrive in a fast-paced, dynamic, and diverse work environment. English Language- Fluent Bachelor’s degree, preferably in Information Technology or related fields English Language Fluent Fluent in any other Specifically Required Languages (if applicable)
Overview
Our people are ambitious and humble , believing in what they do and convinced that our purpose is shaping a world of trust . With responsibility and openness , they daily serve our 400.000 clients in 140 countries, to bettering society. Across all our businesses and countries, each one of our people leaves their mark in shaping society .
We believe that leaving a mark is a true challenge and opportunity for every one of us.
We believe that leaving a mark is a sign of trust and impact.
We believe that leaving a mark is a bond with the future.
We believe that leaving a mark is proof of growth and development.
Being part of the BV family, is more than just working, it’s being convinced that you will leave your mark... in shaping a world of Trust .
Key Responsibilities
- Develop and maintain appropriate Service Desk methodology, processes, and procedures.
- Proactively develop and build robust relationships with key stakeholders within the business at a Senior Level in scope.
- Manage demand, capacity, and SLA adherence, balancing resources across shift patterns to ensure the desk and Back-office function is always adequately manned.
- Build and maintain a healthy KPI and performance dashboard for the Global Service Desk, including SLA adherence, individual / team performance, Service Desk capacity, and workload metrics.
- Act as an escalation point for requests and incidents within scope.
- Actively lead the prioritization and sponsorship of Service Desk Projects that will add value to Bureau Veritas.
- Grow the Global Service Desk Team in a way that is scalable and cost-effective, with responsibility for the recruitment and onboarding of new employees.
- Provide support and personal development for the Global Service Desk Team – including training and development, mentoring, and coaching.
Required Skills And Knowledge
Technical
Non-Technical
Education and Language Proficiency
Join an inclusive, flexible and diverse company where you can thrive while contributing to positively transforming the world we live in.
#ShapingaWorldofTrust #leaveyourmark
#J-18808-Ljbffr
Buat amaran kerja untuk carian ini
Service Desk Team Lead • Kuala Lumpur, Kuala Lumpur, Malaysia
Pekerjaan yang berkaitan
What You Will Deliver Deliver high quality customer service standards through timely and effective resolution of customer feedback.
Improve and innovate customer service procedures, policies, and st...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
English, based in Kuala Lumpur.Supervise the escalation teams (around 10 head counts in a team) daily functions, ensuring punctuality and compliance with organizational standards.Handle critic...Tunjukkan lagiKemas kini terakhir: 13 hari yang lalu
We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a.
Our teams are collaborative, vibrant and fast-growing and all team me...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu![Asia Portfolio Leader (APL), Industrial Specialties Division Packaging, Safety & Industrial Bus[...]](https://cdn-logos.talent.com/v1/logo/image?feedcode=whatjobs-my&company_name=3M)
- Dinaikkan pangkat
Client Service Team Lead (Hybrid)
citi.comKuala Lumpur, Kuala Lumpur, Malaysia Citi's Investor Services provides a comprehensive suite of services across over 100 markets globally, supporting significant product and client growth in local and global products including Custody...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
- Dinaikkan pangkat
Customer Service Team Lead
Agensi Pekerjaan JobScoper Sdn. Bhd.Kuala Lumpur, Malaysia This range is provided by Agensi Pekerjaan JobScoper Sdn.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Lead, coach, and motivate a team of cus...Tunjukkan lagiKemas kini terakhir: 23 hari yang lalu
Team Lead, Customer Service
GoGoXKuala Lumpur, Kuala Lumpur, MYQuick Apply
- Dinaikkan pangkat
Regional Lead, Member Engagement and Experience (MEE) - Europe
IFACKuala Selangor, Kuala Selangor, Malaysia Regional Lead, Member Engagement and Experience (MEE) - Europe.During 2024 IFAC shifted its strategic focus to maximizing member value and experience.
The Member Value Proposition (MVP) was created ...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
- Dinaikkan pangkat
Senior IGA Consultant
Kloudynet TechnologiesNilai, Negeri Sembilan, Malaysia Kloudynet is a leading cybersecurity company with a strong partnership with Microsoft.As a Microsoft Solutions Partner in Modern Work and Security, we hold advanced specializations across key areas...Tunjukkan lagiKemas kini terakhir: 23 jam yang lalu
- Dinaikkan pangkat
Business Support - Team Lead (Service Hub)
Sedgwick Claims Management Services LtdKuala Lumpur, Kuala Lumpur, Malaysia By joining Sedgwick, you'll be part of something truly meaningful.It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected.
We invite you to grow your c...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
- Dinaikkan pangkat
Sales Team Lead
CartrackKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia We’re a world-leading smart mobility SaaS tech company with almost 2,000,000 active users.Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered with the freedom...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Service Desk Analyst
Bureau Veritas North AmericaKuala Lumpur, Kuala Lumpur, Malaysia Across all our businesses and countries, each one of our people leaves their mark.Being part of the BV family, is more than just working, it’s being convinced that you.
Acts as Level1 support for al...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
AR Team Lead
SYNNEXPetaling Jaya, Selangor, Malaysia Manage Accounts Receivable (AR) transactional functions in Malaysia Centre of Excellence (CoE) – comprising 2 functions : Cash Application and Billing, made up of 10+ assorted senior, junior and ent...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
- Dinaikkan pangkat
Service Desk Analyst (Mandarin Speaker)
DXC TechnologyPetaling Jaya, Selangor, Malaysia To log, validate and diagnose customer issues, on the full range of products and applications used at the customer site.Providing the customer with a solution through information gathering, analyti...Tunjukkan lagiKemas kini terakhir: 24 hari yang lalu
- Dinaikkan pangkat
Head of Customer Service Center & Process Excellence, SEA
Alfa LavalShah Alam, Selangor, Malaysia Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society.Together, we’re pioneering the solutions of the future and unlocking the full potentia...Tunjukkan lagiKemas kini terakhir: 24 hari yang lalu
- Dinaikkan pangkat
Lead IT Service Improvement Specialist
GrabTaxi Holdings Pte. Ltd.Petaling Jaya, Malaysia About Grab and Our Workplace Grab is Southeast Asia's leading superapp.From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got...Tunjukkan lagiKemas kini terakhir: 5 hari yang lalu
- Dinaikkan pangkat
Customer Service Team Lead
iSoftStoneSelangorMalaysia, Selangor, Malaysia We are seeking an experienced and dynamic Customer Service Lead to oversee a growing team and ensure the delivery of outstanding service to our customers.
The ideal candidate will have a strong back...Tunjukkan lagiKemas kini terakhir: 17 hari yang lalu
Customer Service Team Lead
Talent RecruitKuala Lumpur, MalaysiaQuick Apply
- Dinaikkan pangkat
Senior Sales Team Lead
CartrackKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia We’re a world-leading smart mobility SaaS tech company with almost 2,000,000 active users.Our teams are collaborative, vibrant, and fast-growing, and all team members are empowered with the freedom...Tunjukkan lagiKemas kini terakhir: 30+ hari yang lalu
Telesales Team Lead
CartrackKuala Lumpur, Federal Territory of Kuala Lumpur, MYQuick Apply
- Dinaikkan pangkat
Asia Portfolio Leader (APL), Industrial Specialties Division Packaging, Safety & Industrial Bus[...]
3MSeremban, Negeri Sembilan, Malaysia The area portfolio leader for Asia ISD Packaging will be responsible for driving growth and profitability of the packaging tapes business in Asia through area product marketing leadership role.The ...Tunjukkan lagiKemas kini terakhir: 2 hari yang lalu
- Dinaikkan pangkat
- Baharu!
IT Service Desk Team Lead
Agensi Pekerjaan Reeracoen Malaysia Sdn. Bhd.Kuala Lumpur, Kuala Lumpur, Malaysia Provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests.
Supervise, mentor, and motivate service desk analysts.Monit...Tunjukkan lagiKemas kini terakhir: 7 jam yang lalu