Service Desk Analyst (Mandarin Speaker)

Overview

Job Description :

To log, validate and diagnose customer issues, on the full range of products and applications used at the customer site. Providing the customer with a solution through information gathering, analytical trouble shooting and problem research, or to route or escalate the call to the appropriate resolution group. Ensure escalation and management of calls is to agreed service levels.

Profile

• The ideal candidate has previous experience in effectively coping with a fast-paced, high-pressure role in a constantly changing business environment. He / she will be strongly team-focused and have proven communication skills. The candidate is flexible and willing to work variable shift pattern.
• Preferably the suitable candidate has a technical aptitude and a basic understanding of various hardware, software, Microsoft operating systems and applications.
• Excellent verbal and written communication skills in Mandarin and English .
• Ideally, candidates will have previous experience working within a technical support environment / customer service environment, delivering front-line service directly to customers, preferably within an international company.

Responsibilities

Core Competencies / Qualifications

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