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Branch Manager Johor Bahru

Branch Manager Johor Bahru

U MobileJohor Bahru, Johor, Malaysia
10 hari lalu
Penerangan pekerjaan

Talent Attraction Specialist at U Mobile

The Day-To-Day Activities

The Store Manager is responsible for the overall management and performance of a designated U Mobile store. This role requires a dynamic and results-oriented individual with strong leadership, communication, and customer service skills. The Store Manager will be accountable for driving store sales, managing staff, and ensuring a positive customer experience.

Key Accountabilities

  • Directly manage, coach, and motivate Store Managers within their assigned area.
  • Monitor daily / weekly / monthly sales performance and operational efficiency of individual stores in their area.
  • Develop and implement strategies to achieve business objectives within their designated area.
  • Monitor key performance indicators (KPIs), analyse results and feedback, and implement corrective actions to ensure targets are met.

Customer Service & Operational Standards

  • Conduct regular store visits to assess performance, identify training needs, and ensure adherence to brand standards.
  • Address escalated customer issues and maintain high customer satisfaction.
  • Oversee the product lifecycle, ensure good planning and execution for launching new products, and driving consumer engagement in store.

    • Team Management & Development

  • Manage and guide a team of professionals, fostering a high-performance UM culture and providing mentorship.
  • Ensure optimal staffing levels and staff capabilities within their area stores.
  • Resolve operational issues that arise within the stores.

    • Strategic Planning & Market Analysis

  • Analyse local market trends and competitor activities to inform area strategies.
  • Staying abreast of market trends, competitor activities, and customer preferences to inform business decisions.
  • Overseeing the product lifecycle, ensure good plannings and execution for launching new products, and driving consumer engagement in store.
  • Collaborating with various internal teams and external partners like mall managements or vendors to drive business growth and ensure smooth operations.
  • Managing allocated resources effectively and ensuring cost-efficiency for store productivity and profitability.

    • About You

    Education / What people Know

    Candidate must possess at least a Diploma / Degree or commensurate industry experience.

    Experience / What people Have Done

    At least 5-7 years of relevant working experience in a retail management role, with at least 2-3 years in a multi-store or area management capacity, preferably in the telecommunication industry. (Adapted from Store Manager, typically Area Managers require more experience).

    Competencies / What people Can Do

  • Proven track record of meeting or exceeding sales targets across multiple locations.
  • Excellent leadership, coaching, and motivational skills.
  • Strong verbal and written communication skills.
  • Ability to analyse complex data, identify trends, and make strategic decisions.
  • Demonstrated ability to manage multiple priorities and projects simultaneously.
  • Proficiency in using point-of-sales systems, CRM software, and Microsoft Office applications.
  • Demonstrated ability to work in a fast-paced, high-pressure environment.
  • Ability to travel frequently within the assigned geographical area

    • Personal Attributes / Who people Are

  • Methodical with sense of urgency and able to work independently.
  • Basic understanding of telecom technologies (e.g., mobile networks, broadband) to better assist customers with technical inquiries or issues.

    • Additional Information

  • Seniority level : Mid-Senior level
  • Employment type : Full-time
  • Job function : Management and Sales
  • Industries : Telecommunications

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    Johor Bahru, Johore, Malaysia 1 month ago

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