Senior Sales Manager, Travel

Zurich Cover-More is one of the world’s largest travel insurance and assistance providers and part of Zurich Insurance Group, a leading multi-line insurer. We stand for more care, more cover, for all, and we look after more than 20 million of the world’s travellers every year, making sure we are there every step of their journey.

Our family of customer-facing brands include Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely and Blue Insurance. We are a connected and caring workforce of more than 2900 employees with teams in North America, Europe, Latin America and Asia Pacific.

Our global delivery platform provides a consistent multi-lingual service experience and ability to write insurance policies in more than 50 countries. Zurich Cover-More has more 200 distribution partners around the world including airlines, global travel companies, major banks and credit card providers and leading retailers.

What’s the job?

Drive growth and operational excellence for our travel insurance business in Malaysia by managing key travel agency partnerships and expanding market presence. You will lead end-to-end onboarding, ensure governance compliance, and collaborate across teams to deliver seamless execution. Success in this role hinges on strong relationship management, commercial acumen, and the ability to navigate complex onboarding and governance processes.

• Manage and grow a portfolio of travel agency partners across Malaysia through proactive account servicing and relationship management.
• Identify and drive new business development opportunities, maintaining a strong pipeline of prospects.
• Lead the full end-to-end onboarding process for new partners, including governance clearance, registration, and contractual setup.
• Ensure smooth program setup including backend system configuration, plan code creation, and account setup.
• Deliver timely and effective support to partners, including regular business reviews, face-to-face engagements, and product training.
• Provide periodic business updates on partnership performance, highlighting growth opportunities and potential risks.
• Collaborate with internal stakeholders (e.g. Business Operations, Client Policy Services, IT, Compliance, Legal, Marketing) to ensure seamless execution of strategic initiatives and day-to-day operations.
• Raise red flags and implement prompt remediation actions to ensure sustainable business growth.
• Explore and maximize cross-sell opportunities across the partner network.
• Ensure full adherence to internal governance frameworks through proactive project management and stakeholder engagement.

What are we looking for?

Why choose us?

We value optimism, caring, togetherness, reliability, results focus and forward-thinking.

We have more than 2900 employees worldwide : we are a global group of digital specialists, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts and customer service professionals. We share a global purpose to look after travelers, at every step of their journey.

Job flexibility . We understand the importance of making sure that work fits into your life, not the other way around. Our hybrid approach ensures our employees maintain work-life balance.

Career growth . This is an extremely exciting time for us at Zurich Cover-More, as we are rapidly growing our business around the world. We are dedicated to helping our employees reach their full potential through a comprehensive onboarding program, ongoing professional development opportunities and a supportive work environment that encourages growth.

Take the time you need, for you and your community . We encourage you to take the time you need when you need it. We offer regular annual and personal leave benefits along with volunteer leave and a comprehensive paid parental leave scheme.

Diversity and inclusion . We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.

Apply today and let’s go great places together !

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