Loan Documentation & Processing Sr Manager, Vice President

Overview

Loan Documentation & Processing Sr Manager, Vice President – Citi Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Responsibilities

• Establish and oversee a dynamic support model that efficiently allocates resources to provide flexible support across various post-closure loan servicing events, including instruction input, loan advice, reporting, and ad-hoc operational demands.
• Subject matter expert to lead the team to drive and implement business initiatives, client solutions, and / or projects.
• Develops and exercises business plans, policies and procedures, and demonstrates the ability to lead projects, offer innovative solutions and cost saving opportunities.
• Stay abreast of developments within the loan documentation / processing function and consider the impact to the business.
• Responsible for volume, quality, timeliness and delivery of loan servicing and post booking support function activities.
• Accountable for integrity of process, operations and associated results.
• Responsible for detailed analysis of loan related issues where the best course of action is not evident from the information available, but actions must be recommended / taken.
• Supports a wide range of internal clients (product, sales, client delivery, and technology) and external corporate clients.
• Assess service quality and identify areas for process improvement, service or technology enhancements.
• Requires advanced analytical skills to filter, prioritize and validate potentially complex material from multiple projects, thereby defining problems and developing solutions.
• Defines, develops, implements and tracks appropriate margin related KPIs and SLAs for the group.
• Conducts discovery and due diligence activities with clients to meet their needs.
• Assumes informal / formal leadership role within the team, involved in coaching and training of new recruits, and provides guidance and support to junior staff.
• Builds effective relationships with colleagues, management, internal / external clients and stakeholders, and has the ability to influence where necessary.
• Persuades / influences / negotiates with others through collaborative communication skills.
• Appropriately assess risk when business decisions are made, driving compliance with applicable laws, rules and regulations, and escalating, managing and reporting control issues with transparency.

Qualifications

Education

Job Details

Equal Opportunity : Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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