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Assistant Reservation Manager

AccorKuala Lumpur, Kuala Lumpur, Malaysia

3 jam yang lalu

Penerangan pekerjaan

Overview

We are seeking a detail-oriented and customer-focused Assistant Reservation Manager to join our team in Kuala Lumpur, Malaysia. As a key member of Accor’s hospitality operations, you will play a crucial role in ensuring smooth operations of the reservations department while delivering exceptional service to our guests.

Responsibilities

Assist in managing daily operations of the reservations department, ensuring efficiency and accuracy in all processes
Oversee and train reservations staff, promoting a culture of excellence and continuous improvement
Collaborate closely with Sales, Revenue Management, and Marketing teams to develop and execute strategic initiatives
Handle complex reservations and guest inquiries, providing professional and courteous service at all times
Monitor and optimize room inventory, working with various departments to maximize occupancy and revenue
Assist in developing and implementing reservation policies and procedures to enhance operational effectiveness
Generate and analyze reservation reports, providing insights to support data-driven decision-making
Ensure high levels of customer satisfaction by addressing concerns promptly and effectively
Assist in scheduling and payroll management for the reservations team
Support the implementation of new technologies and systems to improve reservations processes

Qualifications

Previous leadership experience in a hotel environment, preferably in reservations management

Strong working knowledge of Opera Property Manager System (PMS)

Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and other departments

Proven problem-solving skills and ability to make sound decisions in a fast-paced environment

Proficiency in Microsoft Office suite, particularly Word and Excel

Strong analytical and organizational skills, with the ability to manage multiple priorities simultaneously

Bachelor's degree in Hospitality Management or related field preferred

Knowledge of revenue management principles and practices

Fluency in English required; additional language skills are a plus

Demonstrated ability to work well under pressure and adapt to changing priorities

Familiarity with local hospitality market trends in Kuala Lumpur

Understanding of Malaysian hospitality regulations and standards

Commitment to maintaining a professional demeanor and delivering exceptional customer service

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Assistant Manager • Kuala Lumpur, Kuala Lumpur, Malaysia