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HOTEL FRONT DESK
ONE POINT ONE SDN BHDKuala Lumpur, Kuala Lumpur, Malaysia23 jam yang lalu
Penerangan pekerjaanExcellent communication and interpersonal skills with a friendly and welcoming demeanor Strong problem-solving abilities and the flexibility to handle a variety of tasks Proficiency in English and Bahasa Malaysia, with the ability to communicate effectively with guests Familiarity with hotel front office systems and procedures Ability to work in a fast-paced environment and maintain composure under pressure
Overview
We are seeking a dynamic and customer-focused Hotel Front Desk Officer to join our team at SIGNATURE APARTMENT in the vibrant Kuala Lumpur City Centre. In this full-time role, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless experience throughout their stay.
Responsibilities
- Warmly welcome and check-in / check-out guests, ensuring a smooth and efficient process
- Respond to guest inquiries and requests in a timely and courteous manner
- Effectively handle guest reservations, room assignments and billing
- Provide information and recommendations about the hotel's facilities, services and the local area
- Assist with luggage handling and concierge services as needed
- Maintain accurate records and documentation related to guest interactions
- Contribute to a positive and professional team environment
Qualifications
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Front Desk • Kuala Lumpur, Kuala Lumpur, Malaysia