HOTEL FRONT DESK

Overview

We are seeking a dynamic and customer-focused Hotel Front Desk Officer to join our team at SIGNATURE APARTMENT in the vibrant Kuala Lumpur City Centre. In this full-time role, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless experience throughout their stay.

Responsibilities

• Warmly welcome and check-in / check-out guests, ensuring a smooth and efficient process
• Respond to guest inquiries and requests in a timely and courteous manner
• Effectively handle guest reservations, room assignments and billing
• Provide information and recommendations about the hotel's facilities, services and the local area
• Assist with luggage handling and concierge services as needed
• Maintain accurate records and documentation related to guest interactions
• Contribute to a positive and professional team environment

Qualifications

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