Assistant Club Lounge Manager

Overview

Join to apply for the Assistant Club Lounge Manager role at Shangri-La Group .

Located at the heart of the Kuala Lumpur city center, Traders Hotel by Shangri-La is looking for a dynamic, multi-skilled talent in delivering Asian hospitality.

Department : Front Office

Reports To : Rooms Division Manager

Job Summary

The Assistant Club Lounge Manager is responsible for overseeing the daily operations of the club lounge, ensuring a premium and exclusive experience for guests. This role focuses on delivering personalized service, managing a high-performing team, and maintaining the lounge’s ambience and quality standards.

Responsibilities

• Provide personalized and attentive service to all club lounge guests.
• Oversee the day-to-day operations of the lounge, including food and beverage service, cleanliness, and guest engagement.
• Train and lead the team to deliver exceptional service and maintain high standards.
• Handle guest feedback and address any concerns to ensure satisfaction.
• Collaborate with departments to cater to special guest requests and maintain seamless service.
• Monitor inventory and manage operational costs to align with the budget.

Qualifications

Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.

Additional Information

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