Assistant Manager, Retail Excellence & GTM

Overview

Embark on a career at CARSOME, where our vision is to create the most trusted vehicle ownership ecosystem that is driven by technology and data. Join us in our mission to deliver unparalleled peace of mind to customers throughout their pre-owned vehicle ownership experience. At CARSOME, we are guided by values that prioritize our customers, encourage collaborative problem-solving, strive for continuous improvement, and foster bold yet thoughtful innovation. We're committed to efficient, humble leadership and taking ownership in our roles, always aiming to positively impact our employees, customers, and community.

We are looking for a strategic and execution-driven Manager, Dealership Standards & Go-To-Market to elevate CARSOME’s dealership network performance and drive high-impact Go-To-Market strategies. You will ensure consistent execution of dealership SOPs, compliance with brand standards, and collaborate cross-functionally to roll out new campaigns, promotions, and market activations.

Your Day-to-Day

Dealership Standards

• Develop, enforce, and enhance operational SOPs for CARSOME’s dealership network to ensure a standardized, high-quality customer experience.
• Define dealership KPIs and implement regular monitoring tools (e.g., audits, scorecards, dashboards) to evaluate operational compliance and performance.
• Conduct field visits and operational reviews to provide actionable feedback and continuous improvement plans.
• Train and support dealership teams to ensure understanding and execution of brand and operational standards.
• Coordinate with internal teams (e.g., Sales, Training, Quality Assurance) to roll out new processes and address operational gaps.

Go-To-Market (GTM) Strategy

Your Know-How

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