Business Process Analyst - Order Management / Sales & Services

Business Process Analyst - Order Management / Sales & Services

Location : Batu Kawan, MY

Employment Type : Permanent

BE GREAT TOGETHER WITH US.

Innovation, Efficiency and Ambition : this is what VAT has stood for over 50 years.

With this passion, VAT has grown to become the leading international developer, manufacturer and supplier of high-performance high-end vacuum valves and vacuum sealing technology, employing over 2000 people worldwide. The headquarters are located in Haag (Switzerland), the production centers in Switzerland, Malaysia, Romania and Taiwan.

As a Business Process Analyst with a focus on Order Management, Sales and Service processes , you will play a crucial role in documenting, analyzing, and optimizing our organization's Sales & Service operation processes. Your expertise in process modeling and documentation will be essential in enhancing efficiency, visibility, and compliance within the Sales & Service functions. You will collaborate closely with cross functional stakeholders, subject matter experts, and process owners to create detailed process maps and ensure accurate representation of supply and demand planning processes in the BPMN-tool. In addition, you will also be responsible to facilitate / lead strategic initiatives related to supply chain planning, ensuring all the project requirements and / or objectives are correctly gathered & translated for execution.

Your responsibilities include, but not limited to :

Process Documentation and Modelling

• Collaborate with business stakeholders and process owners to understand and document existing processes using BPMN notation.
• Create detailed process maps, workflows, and diagrams that accurately represent the end-to-end processes and related activities (process map should include clear RACI, Tools, WI)
• Ensure that all process documentation is clear, consistent, and follows best practices in BPMN modelling.
• Adopt Single Source of Truth concept, utilize BPMN-tool to create, update, and maintain process documentation in a centralized and accessible manner.
• Ensure process KPI are documented

Process Analysis and Optimization

System Knowledge & Analysis

Process Governance and Compliance

Key Qualifications

Preferred Qualifications

VAT is an equal opportunity employer. We see ourselves as a responsible and far-sighted employer that offers not only jobs, but also career and personal development opportunities through various training programs. We recognize the value of employee diversity and provide equal employment opportunity for all qualified application that contributes to innovation, improves customer orientation and employee satisfaction. One-step in this direction is to ensure that people are recognized and fairly compensated for their contributions to the company. In 2021, VAT received the Fair-ON-Pay+ certificate as an acknowledgement for our commitment in ensuring equal pay for equal work between men and women.

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