Technical Project Support Manager
RAPSYS TECHNOLOGIES PTE. LTD.Malaysia, Malaysia3 hari lalu
Penerangan pekerjaanLead the preparation and submission of tenders and proposals, especially for government projects via e-Perolehan . Manage the entire tender lifecycle : registration, bid submission, compliance review, clarification handling, and documentation. Work closely with procurement and legal teams to ensure timely, complete, and compliant documentation. Assist the sales team with technical expertise for solution proposals and quotations. Conduct site surveys, technical assessments, and consultations with clients. Prepare accurate Bills of Materials (BOMs) , solution architecture, and technical specifications for ICT systems. Oversee the leasing and lifecycle management of ICT hardware and software. Ensure system uptime, performance, and timely preventive / corrective maintenance. Manage records of SLAs, service contracts, warranties, renewals, and service incidents. Bachelor's Degree in Information Technology , Computer Science , or related ICT fields. Minimum 5 years of experience in ICT project support or technical project management. Hands‑on expertise in : Pre‑sales support for enterprise ICT solutions. Hardware leasing, service contracts, and equipment maintenance. Managing private and public sector ICT projects. Familiarity with enterprise‑grade hardware , networking infrastructure, and system architecture. Understanding of ICT compliance , government procurement standards, and documentation protocols. Proficiency in Microsoft Office Suite , MS Project , Trello , and CRM / ERP systems (preferred). Excellent coordination, communication, and stakeholder engagement abilities. Able to handle multiple priorities in a fast‑paced, deadline‑driven environment. Strong attention to detail with a focus on documentation accuracy. Effective problem‑solving, analytical, and follow‑up skills. Internal : Sales, Procurement, Technical Support, and Project Delivery Teams External : Government and Private Sector Clients, Vendors, OEMs, Tender Boards Timely and compliant submission of tenders with a high success rate Efficient delivery and closure of ICT projects High levels of customer satisfaction and service quality Optimal uptime and cost efficiency in leased ICT equipment and support services
1. Role Summary
The Technical Project Support Manager will be responsible for end-to-end support of technical project operations including pre-sales and post-sales coordination, project execution, and equipment / service management. This role is critical in ensuring the successful implementation of ICT hardware / software deployment and leasing projects across both private and government sectors. The ideal candidate must have solid experience with e-Perolehan tendering , ICT solution design, vendor management, and project documentation.
2. Key Responsibilities
Project Support & Execution
- Coordinate and support the implementation of ICT projects to meet technical deliverables, timelines, and budgets.
- Collaborate with cross-functional teams, engineers, and vendors for the effective delivery of hardware maintenance and leasing services.
- Monitor project progress and proactively identify and address risks, issues, and delays.
Tender Management & Documentation
Pre-Sales & Solution Support
ICT Equipment & Service Management
3. Key Requirements
Qualifications
Experience
e‑Perolehan tendering processes (government sector).
Technical Skills
Soft Skills
4. Key Interfaces
5. Success Indicators
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