FinCrime Operations Senior Lead - Sanctions

Overview

Your mission : Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. We are looking for an experienced and hands-on Operations Manager to lead our growing Operations Team.

Here’s how you’ll be contributing to the team

• Lead 6 Team Leads and 60 Sanctions Agents
• Coach, develop and performance manage the team to drive a high performance culture
• Hiring new staff as you build out your team
• Own demand and capacity planning for your team ensuring we have enough staff to support our customers
• Manage service delivery ensuring your finger is always on the pulse with all queues and customers are not left waiting for responses
• Take ownership of issues and incidents
• Proactively monitor process controls to ensure consistent performance ensuring any irregularity is investigated
• Maintain strong relationships with Product, Analytics, Engineering and Compliance
• Become a subject matter expert for processes and tooling

Responsibilities

Qualifications

About you

Some extra skills that would be awesome :

Additional Information

What do we offer :

Key benefits :

For everyone, everywhere. We\'re people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We\'re proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it\'s like to work at Wise visit Wise.Jobs .

Keep up to date with life at Wise by following us on LinkedIn and Instagram .

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