Customer Service Team Lead - Digital Banking
ManpowerGroup MalaysiaShah Alam, Selangor, Malaysia2 hari lalu
Penerangan pekerjaanMinimum 2 years of experience in customer service / contact centre At least 1 year in a team leader / supervisory role Strong leadership and people management skills Excellent verbal and written communication in English Familiarity with digital banking or financial services is an advantage. Able to work on the specified shift and rest days. Strong command of Mandarin and English in both verbal and written communication.
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Customer Service Team Lead - Digital Banking
Salary : MYR 6,400 | Location : Shah Alam
Key Responsibilities
- Lead and motivate a team of Customer Service Executives
- Monitor daily team performance and service level metrics.
- Conduct coaching, feedback sessions, and performance evaluations.
- Handle escalations and ensure timely resolution of customer issues.
- Liaise with internal departments to ensure operational efficiency.
- Drive continuous improvement initiatives across the team.
- Ensure adherence to company policies, compliance, and SOPs.
Requirements
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Customer Service Team Lead • Shah Alam, Selangor, Malaysia