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Customer Service Specialist (Travel Platform-Indonesian&Korean）
GSR TECHNOLOGY LIMITEDKuala Lumpur, Kuala Lumpur, Malaysia17 jam yang lalu
Penerangan pekerjaanCustomer complaints experience within a contact center. Language skills Indonesian : Must be fluent in Indonesian and English, both written and verbal. English : Good communication in English, both written and verbal. Additional languages are a plus. 1+ year of customer-facing experience (Hotline is a must) required. A minimum of 2 years of professional experience in the travel industry, specifically in Online Travel Agency (OTA), with a primary focus on managing flight bookings as well as attractions and tour services. Proven experience in working towards and achieving Key Performance Indicators (KPIs). Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal-focused. Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills. Working hours : 8-hour work system, multi-shift scheduling; all shifts have five days of work and two days off. Able to work on public holidays and weekends. Which of the following statements best describes your right to work in Malaysia? What’s your expected monthly basic salary? Which of the following types of qualifications do you have? How many years' experience do you have as a Customer Success Consultant? Do you have customer service experience? Which of the following languages are you fluent in? How much notice are you required to give your current employer?
Responsibilities
- Deliver excellent customer service and manage the needs of our customers (guests, partners) through our communication channels (phone, email, and live chat).
- Handle customer queries with empathy, patience and compassion.
- Understand and deliver business strategies to improve customer service through the execution of self-service, and continuously identify work process improvements.
- Perform business-based administrative duties whenever required.
- Demonstrate a high degree of integrity and confidentiality – maintain confidentiality of customer information at all times.
- Take ownership of issues and concerns of customers, including operational issues, order pricing / invoice queries, etc.
Job requirements
Korean : Non-Native Speaker must have TOPIK Level 4 or above, or equivalent skill sets.
Application questions
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What can I earn as a Customer Service Specialist
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Buat amaran kerja untuk carian ini
Customer Service • Kuala Lumpur, Kuala Lumpur, Malaysia