This job offer is not available in your country.

Customer Service Specialist (Travel Platform-Indonesian&Korean）

GSR TECHNOLOGY LIMITEDKuala Lumpur, Kuala Lumpur, Malaysia

21 hours ago

Job description

Responsibilities

Deliver excellent customer service and manage the needs of our customers (guests, partners) through our communication channels (phone, email, and live chat).
Handle customer queries with empathy, patience and compassion.
Understand and deliver business strategies to improve customer service through the execution of self-service, and continuously identify work process improvements.
Perform business-based administrative duties whenever required.
Demonstrate a high degree of integrity and confidentiality – maintain confidentiality of customer information at all times.
Take ownership of issues and concerns of customers, including operational issues, order pricing / invoice queries, etc.

Job requirements

Customer complaints experience within a contact center.

Language skills

Korean : Non-Native Speaker must have TOPIK Level 4 or above, or equivalent skill sets.

Indonesian : Must be fluent in Indonesian and English, both written and verbal.

English : Good communication in English, both written and verbal. Additional languages are a plus.

1+ year of customer-facing experience (Hotline is a must) required.

A minimum of 2 years of professional experience in the travel industry, specifically in Online Travel Agency (OTA), with a primary focus on managing flight bookings as well as attractions and tour services.

Proven experience in working towards and achieving Key Performance Indicators (KPIs).

Personality traits – Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal-focused.

Customer service skills – Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills.

Working hours : 8-hour work system, multi-shift scheduling; all shifts have five days of work and two days off. Able to work on public holidays and weekends.

Application questions

Which of the following statements best describes your right to work in Malaysia?

What’s your expected monthly basic salary?

Which of the following types of qualifications do you have?

How many years' experience do you have as a Customer Success Consultant?

Do you have customer service experience?

Which of the following languages are you fluent in?

How much notice are you required to give your current employer?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

What can I earn as a Customer Service Specialist

#J-18808-Ljbffr

Create a job alert for this search

Customer Service • Kuala Lumpur, Kuala Lumpur, Malaysia

Related jobs

Promoted
New!

Customer Service Specialist (Indonesian Speaker, OTA Industry)

Beyondsoft MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia

Customer Service Specialist (Indonesian Speaker, OTA Industry).Deliver excellent customer service and manage the needs of our customers (guests, partners) through our communication channels (phone,...Show moreLast updated: 21 hours ago

Customer Service Specialist

SummitNext Technologies Sdn BhdKuala Lumpur, Malaysia

Quick Apply

BPO and Technology Solutions provider where innovation meets excellence.As we expand, were seeking talented individuals to join our. Respond to customer inquiries promptly via calls, emails, and oth...Show moreLast updated: 30+ days ago

Promoted
New!

Senior Inside Sales Specialist (Indonesian Speaker)

TDCXKuala Lumpur, Kuala Lumpur, Malaysia

Add expected salary to your profile for insights.Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fas...Show moreLast updated: 21 hours ago

Indonesian Language Specialist

Agensi Pekerjaan Neutron Technologies & Communications Sdn BhdKuala Lumpur, Malaysia

Quick Apply

We are hiring Junior Indonesian Translator for the Google Gemini project.We are seeking a highly skilled and knowledgeable candidate in the required language to join our ML / AI Programs team.The ide...Show moreLast updated: 13 days ago

Promoted

Customer Service Specialist

DaythreeShah Alam, Selangor, Malaysia

Focusing diligently on voice & non-voice channels to swiftly address customer queries and take ownership of their concerns. Striking the perfect balance between customer requirements and business ob...Show moreLast updated: 30+ days ago

Promoted

Customer Service Specialist

TDCXKuala Lumpur, Kuala Lumpur, Malaysia

TDCX Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.Do you aspire to have a rewarding career where you can thrive, grow, and achieve your career aspirations? Unlock your full potential a...Show moreLast updated: 30+ days ago

Promoted
New!

Specialist, Customer Service (Escalation & Trading) Crypto knowledge

Centauri Services and TechnologyKuala Lumpur, Kuala Lumpur, Malaysia

Specialist, Customer Service (Escalation & Trading) Crypto knowledge – Centauri Services and Technology – Kuala Lumpur, Kuala Lumpur. Customer complaints and problems that can't be resolved at the f...Show moreLast updated: 21 hours ago

Promoted
New!

Customer Service Indonesian Speaker | TECH Graduates ONLY

ConcentrixKuala Lumpur, Kuala Lumpur, Malaysia

Guiding purchase decisions : Advise customers on product inquiries, including comparisons and recommendations.Highlight features and benefits to convince them why a specific product is the perfect f...Show moreLast updated: 21 hours ago

Promoted

Customer Service Team Lead (Hospitality Sector)

Agensi Pekerjaan JobScoper Sdn. Bhd.Kuala Lumpur, Kuala Lumpur, Malaysia

Customer Service Team Lead (Hospitality Sector).Agensi Pekerjaan JobScoper Sdn.Lead, coach, and motivate a team of customer service representatives. Ensure team members meet performance targets, ser...Show moreLast updated: 30+ days ago

Promoted

Mandarin Speaker - Customer Relationship Specialist

Agensi Pekerjaan JobScoper Sdn. Bhd.Kuala Lumpur, Kuala Lumpur, Malaysia

Mandarin Speaker - Customer Relationship Specialist.Mandarin Speaker - Customer Relationship Specialist role at Agensi Pekerjaan JobScoper Sdn. Join to apply for the Mandarin Speaker - Customer Rela...Show moreLast updated: 30+ days ago

Promoted

Associate Business Support Specialist (Korean Bilingual)

MerckPetaling Jaya, Selangor, Malaysia

Our Global Business Solutions (GBS) organization is responsible for the design, governance, and execution of global processes. Within GBS, the Source to Settle (STS) organization ensures that employ...Show moreLast updated: 3 days ago

Advisor I, Customer Service – Korean

Concentrix MalaysiaMalaysia, Federal Territory of Kuala Lumpur, MY

Essential Functions / Core Responsibilities.Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’). Clarify customer requirements; probe for understanding, use ...Show moreLast updated: 21 days ago

Promoted

Customer Service Specialist

Senheng Electric (KL) Sdn BhdKuala Lumpur, Kuala Lumpur, Malaysia

Ensure all incoming signals whether enquirers and / or complaints are attended promptly and resolve and closed-case within the stipulated time frame. Act as an agent for Senheng to capture all Voice-o...Show moreLast updated: 3 days ago

Customer Service Specialist (Korean Speaking)

EBC GroupKuala Lumpur, Federal Territory of Kuala Lumpur, MY

Quick Apply

EBC Financial Group – a global financial services provider headquartered in the dynamic city of London, we specialize in global financial investment, asset management and financial consulting.Our t...Show moreLast updated: 30+ days ago

Promoted

Customer Service Specialist (Up to RM4,000 + Allowance + Bonus | Hybrid Work)

BGC GroupKuala Lumpur, Kuala Lumpur, Malaysia

Customer Service Specialist (Up to RM4,000 + Allowance + Bonus | Hybrid Work).Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia. Get AI-powered advice on this job and more exclusive features...Show moreLast updated: 17 days ago

Promoted

Senior Agent, Customer Service (Korean Speaker)

OKXKuala Lumpur, Kuala Lumpur, Malaysia

OKX Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia.At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.OKX is a leading...Show moreLast updated: 30+ days ago

Customer Service Representative (Korean-English)

Remote PeopleKuala Lumpur, Federal Territory of Kuala Lumpur, .MY

Quick Apply

We specialize in connecting forward-thinking companies with outstanding global talent.Whether you’re looking to fill a critical role or expand into new markets without local offices, we’re here to ...Show moreLast updated: 30+ days ago

Customer Service Team Lead

Talent RecruitKuala Lumpur, Malaysia

Quick Apply

English, based in Kuala Lumpur.Supervise the escalation teams (around 10 head counts in a team) daily functions, ensuring punctuality and compliance with organizational standards.Handle critic...Show moreLast updated: 26 days ago