Payments & Settlements Assistant

Description

At Xe, we live currencies. We provide a comprehensive range of currency services and products, including our Currency Converter, Market Analysis, Currency Data API and quick, easy, secure Money Transfers for individuals and businesses. We leverage technology to deliver these services through our website, mobile app and by phone. Last year, we helped over 300 million people access information about the currencies that matter to them and over 225,000 people used us to send money overseas.

OUR PRINCIPLES

• 
  AMBITION - We dream big, try things out and always ask “why not?” and “what if?” We’re ambitious in our thinking and our delivery
• RESPONSIBILITY - We get involved, bring our perspective, and are always open to new ideas. We take personal responsibility
• 
  COMMUNITY - We value a sense of belonging, trusting each other and encouraging authenticity. We contribute to our community

WORKING HOURS

• 
  Monday to Friday: 6am - 3pm / 7am - 4pm (rotational basis)
• Saturday to Sunday: Off
• Public Holidays: May required to work on Malaysia public holidays (excluding personal festive holidays). Compensation will be provided.
• 
  Work Arrangement: Hybrid. 3 days in Q Sentral office & 2 days work from home

ROLES & RESPONSIBILITIES

• Organise contract settlement for the current value date.
• Manage money in and money out of global bank accounts; process and authorise receipts and payments.
• Liaise with internal stakeholders, both, locally and globally (APAC, NAM, UK), namely Service Delivery, Compliance and Global Operations Team on a wide range of queries, including anti-money laundering (AML) and sanctions queries and FX contact queries.
• Work directly with clients via email to resolve escalated account and payment queries.
• Investigate and resolve any settlement/account errors, internally and with global banking partners.
• Monitor workflow queues to ensure transactions are dealt with in a timely and efficient manner, to meet cut off times and SLA.

POSITION REQUIREMENTS

• Some relevant experience in a financial services or FX organisation, undertaking payment tasks and understanding of cash flows.
• Knowledge of global payment rails and systems, including SWIFT, NPP and ACH preferred but nor required.
• Strong time management skills, able to plan, organise and multi-task.
• Strong attention to detail and numeracy skills.
• Strong verbal and written communication skills. Fluent in English.
• Approachable and collaborative team member.
• Adaptable, eager to learn and proactive.

PERKS & BENEFITS

• 
  Statutory Contributions - EPF, SOCSO, EIS
• Annual Medical and Dental allowances
• General Hospitalisation and Surgical Insurance
• Discounted Employee Stock Purchase Plan (ESPP)
• Paid Vacation / Sick Leave
• Growth Opportunities
• Corporate gatherings, team bonding events, and much more!

We want Xe to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organization that encourages diversity in all respects.

At Xe we are committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions.

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.