Core Tooling Product Support Engineer

As a Core Tooling Products Support Engineer , you’ll be at the forefront of managing daily operations, incident responses, and performance monitoring for critical digital tooling services. Partnering with engineering teams, you’ll troubleshoot issues, recommend improvements, and help elevate the operational maturity of our tooling platforms. This hands-on role offers a direct impact on developer productivity and system stability through your problem-solving expertise.

Become part of a dynamic, high-performing engineering team, collaborating closely with product managers and platform groups to ensure the availability, performance, and reliability of the core internal tools that drive enterprise engineering workflows.

What You'll Do

• Monitor and maintain the health and performance of internal tooling systems to ensure uninterrupted service.
• Diagnose and resolve operational issues, perform root cause analysis, and implement effective solutions or workarounds.
• Collaborate with software engineers and platform teams to handle escalations and cross-team dependencies.
• Drive improvements by contributing to tooling enhancements, creating documentation, and automating support tasks.
• Track key service metrics to help meet uptime, performance, and compliance objectives.
• Participate in incident reviews to enhance post-incident learning and improve documentation.

Technical Qualifications

Essential Skills

Preferred Extras

At bp, we provide an excellent working environment and employee benefits such as an open and inclusive culture, a great work-life balance, tremendous learning and development opportunities to craft your career path, life and health insurance, medical care package and many others.

We support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity / neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment / accommodation related to bp’s recruiting process.

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