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Assisted Sales Advisor - Bahasa Melayu
TeleperformanceGeorge Town, Penang, Malaysia30+ hari lalu
Penerangan pekerjaanProviding pre-sales consultative solutions, which explain features and advantages of client\'s brand Products to Customers who call Retail Contact Center Sales and Service; Logging of correct and valid orders and accurately logging all Saved For Later (“SFL”) opportunities; Selling and providing sales support for Client\'s Products to drive incremental revenue while ensuring the highest level of Customer Satisfaction Survey scores; Presenting to the public a strong working expertise in all Client Supported Products (now and in the future) as measured by client’s call quality reports, call audits and Customer Satisfaction Survey scores; Ensuring innovation and quality in all Customer interactions as measured by client’s call quality reports and Customer Satisfaction Survey scores; Capturing all required data elements in client’s internal Online Store and other systems of record as required by the client’s training and operational procedures; and Maintaining a general awareness of client’s strengths in the industry. Communication Skills : Exceptional verbal and written communication, including negotiation and presentation skills. Fluent in English and Bahasa (C1 Level) in terms of listening, reading and writing via Hallo Ai Preferably technology savvy and familiar with mobile operating system, or comparable technology Should achieve 60-80 words per minute (WPM) during the typing exam With BPO Inbound Sales working experience of at least 1-3 years (Voice) or any sales-related roles. With proven track record of sales achievement, ability to close deals and generate lead. Leadership and Team Management Skills : Preferably with at least 1-3 years Supervisory working experience (BPO Inbound Sales) background managing a sales team. Industry Knowledge : Should have a knowledge of the BPO industry, particularly in the context of Sales in customer service. Analytical and Reporting Skills : Should have the ability to analyze sales data and be able to identify trends. Proficient in using CRM tools, excel, numbers, Sale performance dashboards. Must have managed a line of business with CSAT / NPS, and Sale Rate as primary KPIs Problem-Solving and Decision Making : With strong critical thinking, problem solving abilities and decision making skills to address sales challenges. Should have an idea on root-cause analysis and a knowledge in facilitating a coaching session and game planning Motivational and Performance Oriented : With high energy, resulted oriented mindset with strong focus on Sales KPIs and targets. Capable of handling pressure and be able to maintain morale under pressure. Deep Technical Proficiency Adherence to Customer Commitments
Overview
The Assisted Sales Advisor is responsible for the direct marketing, sales and fulfillment of client\'s products and services to existing and new customers. The Assisted Sales Advisor uses both the Web and the Telesales channel to fulfill Customer requests for client\'s products as well as third party products to its customers. The advisor organization will interact with the Supplier through the Client Manager.
Responsibilities
- Providing inbound and / or outbound sales support for client\'s product orders.
- Assisted Sales Advisors are classified into two types of different hardwares.
- Providing call related services including, but not limited to, the following specific activities :
Providing a high caliber Customer interaction as measured by client’s call quality reports, call audits, and customer satisfaction survey;
Requirements / Skills
Product Background
Additional Attributes
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Buat amaran kerja untuk carian ini
Sales Advisor • George Town, Penang, Malaysia
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