Associate-Retail Operations

Overview

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business. Sound like you? Then read on. About the Role Responsibilities

Process all Claims-Related requests as per stipulated requirements

Process authorized New Claims Application within as per the agreed Service Level Agreement (SLA)

Ensure that timeline and objectives as agreed with superior for any other assignments / projects that may be assigned are met or exceeded

Ensure 100% participation and contribution in team activities

Attend & get certified for development plans identified to up skill and for personal development as per the planned timeline

Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirements

Ensure that the agreed Individual processing Turn Around Times (TAT) are met or exceeded.

Ensure all task and activities are recorded in CIQ accurately and promptly.

Ensure that the quality, including presentation and accuracy of service provided, meet or exceed our client and business partners’ expectations.

Ensure that the productivity meet or exceed defined minimum performance standards.

Ensure that the tardiness meet the benchmark.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives. You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

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