Talent.com
Tawaran kerja ini tidak tersedia di negara anda.
Content Moderator - Bahasa Maleyu- Penang

Content Moderator - Bahasa Maleyu- Penang

TeleperformanceBayan Lepas, Penang, Malaysia
30+ hari lalu
Penerangan pekerjaan

Overview

Content moderator jobs continue to be on the rise as the online world never stops needing content moderation.

A Content Moderator is always on guard, maintaining the online reputation of a business. They screen, monitor, and approve content in compliance with the website’s guidelines. Also, they promote excellent customer service and help to cultivate a strong community around the brand.

Qualifications

Education background :

  • Bachelor’s Degree or at least Diploma or equivalent in any discipline.
  • Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension).

Work experience :

  • Minimum of 6 months work experience in customer support in any industry.
  • Fresh graduates are welcome with degrees in the following disciplines : English with Communication, English for Professionals, Mass Communication, or any related field.
  • Call centre experience is not a ‘must’ but would be a distinct advantage.

    • Required Interpersonal Skills :

  • Passionate about communication and interacting with people is key to success in this role.
  • Able to receive continuous feedback and work in a fast-paced working environment.
  • Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement.
  • Good reasoning and analytical skills.
  • Able to demonstrate critical thinking, a proactive attitude.

    • Technical Skills :

  • Minimum typing speed of 40wpm with a 90% accuracy score.
  • Computer literate and fully conversant in Microsoft Windows and Microsoft Office.

    • Responsibilities

  • Assist our community and help resolve inquiries empathetically, accurately, and on time.
  • Become and remain knowledgeable about social media products and community standards.
  • Make well-balanced decisions and personally driven to be an effective advocate for our community.
  • Strong interpersonal skills, verbal and written communication skills, and most importantly empathy.
  • Display a strong bias to doing what’s right for our community in supporting social media’s mission.
  • Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content.
  • Respond to user inquiries with high quality, speed, empathy, and accuracy.
  • Use market-specific knowledge, signals, and insights to spot and scope scalable solutions to improve the support of our community of users.
  • Gather, analyze, and utilize relevant data to develop ways to improve the overall user experience on the site.
  • Enforce social media Terms of Use by carefully monitoring reports of abuse on the site.
  • Review the reported content within agreed turnaround times and standards of quality.
  • Identify inefficiencies in workflows and suggest solutions.
  • Recognize trends and patterns, and escalate issues outside the company policy to the global team.

    • #J-18808-Ljbffr

    Buat amaran kerja untuk carian ini

    Content Moderator • Bayan Lepas, Penang, Malaysia