Credit Bust Out Specialist

American ExpressKuala Lumpur, Kuala Lumpur, Malaysia

22 jam yang lalu

Penerangan pekerjaan

Join to apply for the Credit Bust Out Specialist role at American Express .

Overview

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Responsibilities

Perform thorough analysis of accounts to determine risk and make appropriate recommendations for immediate actioning / decisioning
Monitor and track progress on actioning of high-risk accounts, potential bust outs review
Effective use of support / info codes to identify high risk accounts and enable the system to pick up identified accounts
Manage interactions with customers which include probing, understanding and negotiating
Maintain high level of customer service when interacting with customers
Work closely with all teams in American Express in identifying and reducing risk on delinquent / high risk accounts, potential CBOs
Identify chargeback opportunities on bust outs, potential CBOs
Ensure all possibilities of recurrence eliminated by identifying, actioning and decisioning all links on both card and merchant
Interact with Fraud Risk Management on an on-going basis in working supplied linkage reports in a timely, accurate and responsible manner
Strict adherence to compliance and relevant laws applicable to the market

Qualifications

Any customer servicing or customer facing background is basic requirement.

Credit, collection, recovery and spend enablement decision making experience would be an added advantage but not essential.

Excellent communication skills in English both verbal and written.

Good interpersonal skills, mature and patience in handling difficult customers.

Good analytical skills with attention to accuracy and detail.

Able to make sound decisions effectively and promptly.

Must be able to work toward deadlines and handle multiple tasks.

At a minimum, intermediary capability across standard Microsoft office platform. We back you with benefits that support your holistic well-being so you can be and deliver your best.

Benefits

Competitive base salaries

Bonus incentives

Support for financial-well-being and retirement

Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

Flexible working model with hybrid or onsite arrangements depending on role and business need

Generous paid parental leave policies (depending on your location)

Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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Buat amaran kerja untuk carian ini

Credit • Kuala Lumpur, Kuala Lumpur, Malaysia

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