Fund Accounting Analyst 1 -Hybrid, Officer

Citi Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia Responsibilities

Perform a first line control role in the daily NAV production. Review exceptions raised and resolve up to those applicable to role responsibility; escalate those not applicable timely to supervisor. Develop strong client relationships, resolving client queries timely and accurately. Proactively ensure the attainment of SLAs / KPIs (escalating any issues internally / externally as required). Champion a culture of collaboration with cross functional teams to ensure successful delivery of client requirements. Own and take responsibility for issues and resolution to closure. Monitor errors, complaints and near misses. Record as appropriate in the Incident log. Ensure documentation exists for any client-specific procedures. Act as technical and knowledge resource to the team / business unit. Participate in the development, testing and implementation of new systems and products. Support projects to optimize operational efficiency and improve quality. Set and maintain standards of personal and professional performance / behavior; ensuring accountability and adherence to company policies and procedures. Coach and support other team members. Perform various processing functions related to fund administration services including monitoring non-STP transactions and performing static data setup. Provide timely and accurate delivery of transaction processing for custody settlement and Middle Office accountants in the preparation of net asset valuation reports to fulfill internal and external obligations. Provide prompt and professional advice to regional branches to ensure smooth operations and service delivery. Participate in system and client testing to implement global strategy and fulfill business needs. Work with Front Office in evaluating clients’ needs and proposing solutions to implement new business deals. Work with Customer Service Officer to investigate customer queries and issues ensuring customer satisfaction. Initiate and streamline processes relating to controls, productivity and regional service enhancements. Identify and resolve business / technical issues together with ASPAC branches and system support group. Monitor, track and evaluate transaction volume to provide monthly STP analysis and MIS reporting. Qualifications

Minimum 1 year of relevant experience. Fresh graduates are encouraged to apply. Bachelor’s degree / University degree or equivalent experience. Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Note :

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. Accessibility information is available via Citi’s policies.

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