Online Sales Advisor

Job Title : I focus not just on hiring fast, but hiring right | Talent Acquisition | FMCG - Skincare, Cosmetics, Personal Care Industry | #Branding #E-commerce…

Job Responsibilities

• Live Chat Support : Provide real-time assistance to customers via live chats on Shopee, Lazada, and TikTok Shop, answering inquiries related to products, orders, payment issues, and returns.
• Order Management : Assist customers with order tracking, cancellations, refunds, and shipping inquiries.
• Customer Engagement : Proactively engage with customers, offering personalized product recommendations based on their preferences and previous purchases.
• Product Knowledge : Maintain up-to-date knowledge of beauty products, current promotions, and stock availability to provide accurate and useful advice.
• Resolution of Issues : Handle customer complaints or concerns efficiently, escalating to supervisors when needed, and ensuring timely issue resolution.
• Performance Tracking : Maintain quick response times, high customer satisfaction, and ensure that all inquiries are resolved within the designated SLA.
• Team Collaboration : Work closely with team members and supervisors to ensure smooth customer service operations and share insights on common customer concerns or product feedback.
• Any tasks or projects as assigned by the superiors / Company.

Job Requirements

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Sales and Business Development

Industries

Personal Care Product Manufacturing

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