Technical Support - (Korean Speaker)
HCLTechKuala Lumpur, Kuala Lumpur, Malaysia7 jam yang lalu
Penerangan pekerjaanLanguage Proficiency : Native or near-native proficiency in Korean (both written and spoken) and proficiency in English. Education : Degree / Diploma in any field – preferably in technology, engineering technology, or computer engineering. Fresh graduate or candidates with less than 3 years of experience are considered. Experience and knowledge of industry-standard routing protocols. Fluency in English with excellent written and verbal skills. Team player who works collaboratively to achieve results. Previous experience in a support role is an advantage. Good to have networking knowledge (CCNA, CCNP), not compulsory.
Technical Support Specialist (ERP Support)
Technical Support Centre Specialist (12-month Contract)
Company : HCLTech
Location : Federal Territory of Kuala Lumpur, Malaysia
Responsibilities
- Provide phone / email consultation to independently debug product problems reported by customers.
- Provide support on a worldwide basis (Customers from Korea).
- Provide technical support to customers for technologies, products, and / or solutions.
- Resolve moderately and complex technical problems depending on customer needs.
- Simulate technical problems in a lab environment.
- Create technical documents and expand the knowledge database.
- Collaborate closely with colleagues to achieve common goals.
- Strive for technical perfection and expertise.
- Demonstrate an aptitude and appetite for learning new technologies, expanding core knowledge.
Qualifications
Seniority Level
Mid-Senior level
Employment Type
Full-time
Job Function
Information Technology
Industries
IT Services and IT Consulting
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Technical Support • Kuala Lumpur, Kuala Lumpur, Malaysia
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