Premium Technical Support Engineer - Korean Speaking

Premium Technical Support Engineer - Korean Speaking

Join to apply for the Premium Technical Support Engineer - Korean Speaking role at Cloudflare.

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

Available Locations : Sydney, Singapore, Tokyo, Kuala Lumpur

Language Requirements : Korean - Native, English - Fluent

About The Team

The Cloudflare Customer Support Team solves complicated problems and answers technical questions via phone, email, chat and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, we are always eager to assist. We are the eyes and ears of Cloudflare, acting as the real‑time voice of the customer to help communicate their needs and real‑world use cases back to the rest of the company—better service and future product development.

What You’ll Do

Do you love solving complex technical issues and interacting with people? Are you passionate about providing premium‑level support to customers and are a standout colleague? Cloudflare is seeking an experienced Technical Support Engineer to join our team. You will work with our broad customer base on a variety of technical support issues ranging from troubleshooting network performance and security concerns to providing guidance on product configurations and best practices.

This role specifically provides local language support to our Korean customers and requires native language proficiency. You will also support global customers in English where needed.

• Serve as a trusted technical advisor for our Premium customers, responding to and resolving inquiries and incidents related to Cloudflare services, while delivering timely, high‑quality and personalized assistance.
• Engage with customers through email, phone, and chat, providing clear, concise, and empathetic communication to effectively address their technical needs and ensure a positive support experience.
• Create and maintain knowledge base articles, technical guides, and troubleshooting documentation for internal and customer use.
• Partner with Cloudflare’s Product, Engineering, and Security teams to escalates and resolve advanced customer issues.
• Provide feedback based on customer interactions to drive product improvements and ensure alignment with user needs.
• Assist customers in identifying and responding to security incidents, leveraging Cloudflare’s threat intelligence and security tools.
• This role requires working in rotational shifts, including evenings, weekends, and public holidays, to support our global customer base.

What We’re Looking For

Bonus Points For

What Makes Cloudflare Special?

We’re not just a highly ambitious, large‑scale technology company. We’re a highly ambitious, large‑scale technology company with a soul, fundamentally protecting the free and open Internet.

Project Galileo

Since 2014, we’ve equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work.

Athenian Project

In 2017, we created the Athenian Project to ensure state and local governments have the highest level of protection and reliability for free, so constituents have access to election information and voter registration. Since the project, we’ve provided services to more than 425 local government election websites in 33 states.

1.1.1.1

We released 1.1.1.1 to build a faster, more secure and privacy‑centric public DNS resolver. This is publicly available for everyone to use – we never store or sell client IP addresses.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Equal Opportunity

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to race, color, religion, sex, gender, gender identity, sexual orientation, national origin, ancestry, citizenship, age, disability, or any other basis protected by law. We are an AA / Veterans / Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e‑mail at or via mail at 101 Townsend St., San Francisco, CA 94107.

Seniority Level

Associate

Employment Type

Full‑time

Job Function

Customer Service

Industries

IT Services and IT Consulting, Technology, Information and Internet, and Computer and Network Security

#J-18808-Ljbffr