Field Engineer (Mandatory SMT Experience)

Overview

Plans customer installations by coordinating customer support logistics and site preparation. Installs company machines and systems ensuring customer acceptance is successfully completed in a timely manner. Trains customers on proper operation, programming, and maintenance of company machines and systems. Monitors customer's workflow, work methods, and processes. Makes operational or process recommendations to achieve optimal machine and systems performance. Services customer accounts. Performs preventative maintenance, machine and process audits, technical phone support and other routine services. Troubleshoots and resolves machine and system problems. Repairs, updates, and retrofits machines and systems with company hardware, spare parts, and software solutions. Submits reports on machine and system installations, warranty repairs, overall performance levels, problems, and product improvement or enhancement opportunities to company product teams and engineering personnel. Collects and analyzes machine and systems performance data as required.

Responsibilities

• Plans customer installations by coordinating customer support logistics and site preparation.
• Installs company machines and systems ensuring customer acceptance is successfully completed in a timely manner.
• Trains customers on proper operation, programming, and maintenance of company machines and systems.
• Monitors customer's workflow, work methods, and processes.
• Makes operational or process recommendations to achieve optimal machine and systems performance.
• Services customer accounts.
• Performs preventative maintenance, machine and process audits, technical phone support and other routine services.
• Troubleshoots and resolves machine and system problems.
• Repairs, updates, and retrofits machines and systems with company hardware, spare parts, and software solutions.
• Submits reports on machine and system installations, warranty repairs, overall performance levels, problems, and product improvement or enhancement opportunities to company product teams and engineering personnel.
• Collects and analyzes machine and systems performance data as required.

Qualifications

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