Helpdesk Engineer (Centralise License Admin), Corporate IT

Shopee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia About The Team

Corporate IT is the backbone of our business. Our team helps the company to develop a competitive advantage through defining our technology objectives, assessing solution options, and devising technical solutions that help us achieve both strategic goals and meet operational requirements. As a part of our team, you’ll help deliver seamless IT experiences and support to our internal employees by providing responsive helpdesk service, stable and reliable IT systems. Job Description

As a Helpdesk Engineer, under the Centralise License Admin team, you will be responsible for managing the software license and lifecycle according to a global policy, provide technical support in a fast-paced and demanding environment and develop methods to improve operational efficiency and accuracy. Diagnose and resolve software license issues faced by end users; regularly update and maintain technical support documentation. Manage software license assets, keep track of inventory, and coordinate with vendors to ensure resource availability. Perform basic troubleshooting, and install, configure, and maintain software systems as required. Requirements

Diploma or degree in Computer Sciences, Information Technology or a related field preferred Competent at documenting standard operating procedures and knowledge articles Ability to cover after-office hours and weekend support if there are any infrastructure issues or activities Enthusiastic and willing to learn in a fluid and fast-paced environment Passionate in IT technology and wants to make a difference with technology solutions Good interpersonal and communication skills to interact effectively at all levels Strong analytical and troubleshooting skills Seniority level : Entry level Employment type : Full-time Job function : Information Technology Referrals increase your chances of interviewing at Shopee by 2x

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