Application Maintenance / Production Support (L3)_Investment and Wealth

Application Maintenance / Production Support (L3) – Investment and Wealth

Luxoft WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Our client, a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories across Asia Pacific, Europe, and North America, is looking for consultants to be part of the project. The Technology and Operations function comprises five teams of specialists with distinct capabilities : business partnership, technology, operations, risk governance, and planning support and services. They work closely together to harness the power of technology to support physical and digital banking services and operations, including developing, centralising, and standardising technology systems as well as banking operations in Malaysia and overseas branches. The client has over 80 years of history in the banking industry and is expanding its footprint in Malaysia.

You will be working in a newly set‑up technology centre located in Kuala Lumpur as part of Technology and Operations to deliver innovative financial technology solutions that enable business growth and technology transformation.

Responsibilities

• Provide L3 production support for Core Banking Investment & Wealth Advisory applications.
• Analyze and resolve incidents, service requests, and production issues within agreed SLAs.
• Collaborate with business teams to address functional queries in Wealth Management & Advisory workflows.
• Support application deployment, change management, and patch upgrades using DevOps tools and practices.
• Monitor and ensure stability of applications across multiple client segments.
• Conduct root cause analysis for recurring incidents and implement preventive measures.
• Document issue resolutions, workarounds, and functional / technical SOPs.
• Partner with L2, development, and business analysts to deliver seamless support.

Mandatory Skills

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Information Technology and Engineering

Industry

IT Services and IT Consulting

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