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Customer Service Specialist
AGENSI PEKERJAAN STAR GLOBAL SDN. BHD.Klang, Selangor, Malaysia19 jam yang lalu
Penerangan pekerjaanOpen to applicants from all locations. No specific background or education required — we welcome diverse experiences. Fluency in Mandarin (reading and writing) is essential due to market needs; proficiency in English is a strong plus. Able to work well both independently and within a team setting. Comfortable adapting to shifting priorities in a fast-paced environment.
About the role
Our client is looking for a proactive and customer-centric Customer Service Specialist. In this role, you'll be essential in delivering outstanding support to their customers, ensuring a smooth and satisfying experience that builds long-term loyalty.
Responsibilities :
- Interact with customers through inbound chat channels, addressing inquiries and concerns with speed and professionalism.
- Provide clear and friendly responses to users, resolving technical issues or account-related questions with care and efficiency.
- Troubleshoot and resolve problems with empathy and a customer-first mindset.
- Deliver accurate information and helpful guidance to ensure a positive and seamless customer experience.
- Spot areas for process improvement and suggest ways to enhance service quality.
- Stay informed about current company products, services, and promotions to better assist customers.
Requirements :
Buat amaran kerja untuk carian ini
Customer Service • Klang, Selangor, Malaysia