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Service Delivery Manager

Service Delivery Manager

Hiredly XPetaling Jaya, Selangor, Malaysia
14 jam yang lalu
Penerangan pekerjaan
  • Developing a deep and thorough understanding of projects to gain insights into the scope of delivery, and to be responsible for end-to-end management of projects
  • Ensuring that systems, procedures and methodologies are in place to meet required quality standards and service level agreements
  • Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders and post-incident reviews
  • Taking accountability for service delivery performance, meeting customer expectations and driving future demand
  • Recommending methods of improvement and seeing that actions are planned and implemented on time for service delivery improvements
  • Providing accurate and regular reports to the management on performance of the service delivery and on-going projects
  • Leading a software engineering team, including staff recruitment, performance assessment, training and mentoring
  • Building and maintaining positive relationships with customers
  • Building strong relationships with other teams (client servicing, creative, user experience and product) and stakeholders to enable effective dialogue exchange between departments
  • Collaborating with technical partners to set standards for software, infrastructure and security
  • Ensuring that projects and services are delivered to comply with latest RMIT, Outsourcing and Security guidelines

    • (Apply now at #J-18808-Ljbffr

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