Lead Analyst, DevOps Tools

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.If you want to shape a brighter future at AIA Digital+, please read on.

• About the Role
• The role is to support, govern and maintain the standards, administration and operation excellence of AIA’s Enterprise Productivity Platforms. This role ensures consistent platform performance, user enablement, and alignment with organizational policies and strategic goals through effective life cycle management, compliance oversights and continuous improvement initiatives.
• Maintain the end-to-end process and procedures for subscription creation and user management across key enterprise productivity tools, including Adobe Creative Cloud, Atlassian suite (Jira, Confluence), GitHub, Miro, and Docker Desktop. This includes ensuring standardized onboarding / offboarding workflows, access governance, and alignment with organizational policies and compliance requirement.
• Monitor and enforce compliance with the product versions lifecycle across Enterprise Productivity Platforms. Coordinate version upgrades and rollouts in collaboration with key stakeholders to ensure minimal disruption and alignment with business needs
• Implement continuous improvements to address security risks and ensure compliance with internal and external standards
• Track and manage license procurement and renewals by engaging with respective subscription owners. Ensure timely execution of budgeting and forecasting exercises with business units, aligned with the organizational budget cycle or ad-hoc requirement.
• Drive incident, problem, and change management activities that impact enterprise productivity services at organization level. Actively participate in ITIL processes including Incident Management Change Advisory Board (CAB), Release Management.
• Orchestrate the collaboration with key vendors to ensure service quality, compliance and strategic alignment as well as internal teams and stakeholders to support platform operations and improvements.Min Job Requirements :
• Bachelor’s Degree in Information Technology / Computer Science or equivalent discipline
• 2-3 years of experience in application or product support for a large organization.
• Hands-on experience with Adobe Creative Cloud and / or any of the Atlassian product / GitHub Enterprise Cloud is preferred
• Basic understanding of DevOps concepts and experience with tools such as GitHub, Docker, Git, CI / CD is preferred.
• Analytical and troubleshooting skills with ability to investigate issues and draw actionable conclusions
• Understanding and practical experience in the processes and functions within ITIL Service Operations
• Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders.
• Comfortable engaging in difficult conversation and navigating unfamiliar topics under pressure, always prioritizing the organization’s best interests
• Demonstrated collaboration skills, with ability to work well as a team.
• Strong organization skill with the ability to plan, manage and track tasks to meet goals and deadlines.
• Inquisitive, adaptable and eager to learn new tools and technologies.
• Disciplined and structured approach to work, thriving in a fast-paced and dynamic environment
• Build a career with us as we help our customers and the community live healthier, longer, better lives.
• You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

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