Customer Success Executive (Weekend & US hours, Remote)

Prenetics (NASDAQ : PRE), a leading health sciences company, is dedicated to advancing consumer health. Our consumer initiative is led by IM8, a fast-growing health and wellness brand; Europa, one of the largest sports distribution companies in the USA; and CircleDNA, a leading direct-to-consumer DNA test. As the first healthcare company to establish a Bitcoin treasury with its initial $20 million Bitcoin purchase and board-approved comprehensive Bitcoin strategy, Prenetics is pioneering the intersection of healthcare innovation and digital asset adoption. The company will soon accept cryptocurrency payments across both IM8 Health and CircleDNA platforms, creating a complete Bitcoin ecosystem from treasury to operations. What You Will Be Doing Identify customer needs and offer clear explanations of product offerings, personalized suggestions, and value propositions to convert prospects into customers. Actively follow up on pre-sales inquiries, with a focus on building rapport and turning leads into customers through engaging conversations and appropriate product recommendations. Help our customers out by understanding their issues, verifying its validity, and providing the best possible solution according to the company’s guidelines. Ensure that your product knowledge is up-to-date by following announcements closely and staying organized. Be the customer's advocate and help shape product improvement by disseminating customer feedback or identifying the core issues across internal teams. Escalate relevant issues to management or cross-team stakeholders in a timely manner Use Gorgias, internal systems, and collaboration tools (e.g. Google Sheets, Slack) to support customers through chat and email. Provide assistance in general administrative activities and ad-hoc duties as assigned by your direct manager. Requirements Work hours : 5 days a week including Saturday, Sunday & Monday, or as assigned by your manager. Demonstrated experience in a pre-sales or sales support role, preferably in an eCommerce or direct-to-consumer environment. Sales-driven mindset with a passion for delivering results and achieving conversion goals. Problem-solving and conflict resolution skills : quick-thinking, patient, ability to absorb and convey constantly changing product information. Strong verbal and written communication skills : Fluency in English required, Cantonese and Mandarin a bonus. Must interact with chinese-speaking clients. High emotional intelligence : when faced with the occasional but inevitable situation of a bad customer interaction - be able to maintain professionalism and a positive outlook. Desire to work in a startup environment : proactivity, a strong sense of responsibility, willingness to roll up sleeves and get involved beyond your scope. Preferably prior experience in Amazon, TikTok or messaging tools for sales and customer support. Experience in eCommerce, health, wellness, or tech industries is highly desirable. We’re looking for talented, growth-minded people to join our team. We value adaptability, ability, and passion, and we’re committed to helping our employees grow and develop with the company.

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