Customer Experience Executive

Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia. We are licensed and operating  in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Khazanah and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors, as well as payments solutions to SMEs and consumers.

Here at Funding Societies | Modalku we live by our core values GETFS :

• Grow Relentlessly : Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics : Only by forging togetherness, we help each other succeed.
• Test Measure Act : Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact : Create impact through bias for action and tangible results.
• Serve with Obsession : Build win-win relationships for the long-term by having a customer obsession.

We’re looking for a  customer-centric  teammate with a strong drive for continuous improvement to join our lean and dynamic CX team, which primarily supports our  investment products .

In this role, you’ll  engage leads  throughout the conversion funnel, guiding them into becoming  potential investors  while ensuring a smooth and impactful customer journey. You’ll thrive here if you enjoy collaborating in a fast-paced, growth-driven start-up environment.

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Interested to know more about us? Learn about our Stories here .