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Customer Service Specialist
Nityo InfotechKuala Lumpur, Kuala Lumpur, Malaysia1 hari lalu
Penerangan pekerjaanNationality : Must be a Hong Kong (Hong Kong passport or ID required). (Cantonese Speaker) Education : Diploma or Degree in any field. Experience : No prior experience required – fresh graduates are encouraged to apply. Strong interpersonal and communication skills. Interest in digital platforms and online media is a plus. Work Location : Modern office at KL Central, a central and accessible hub in Kuala Lumpur. Opportunity to work in a fast-paced, multicultural environment. Training provided – no prior experience required. Career growth opportunities in a global support setting.
Job Opening : Customer Service Representative
Languages Required : Cantonese & B2-level English
Fresh Graduates Welcome (For Hong Kong Nationals Only)
Role Overview
A growing international customer experience team is looking for Cantonese-speaking Customer Service Representatives to support. This role involves assisting with inquiries, resolving issues, and delivering top-notch service related to content, account access, and platform features.
We welcome fresh graduates from Hong Kong with a passion for digital platforms and strong communication skills in Cantonese and English (B2 level).
Key Responsibilities
- Handle user inquiries via chat, email, and / or phone in a timely and professional manner.
- Provide accurate support regarding YouTube’s features, policies, and user accounts.
- Resolve customer issues or elevate them appropriately when needed.
- Maintain detailed records of interactions using internal systems.
- Ensure customer satisfaction by delivering clear and empathetic responses.
Requirements
What’s Offered
Interested candidates are encouraged to apply with an updated resume @ or can connect on WhatsaApp @
#J-18808-Ljbffr
Buat amaran kerja untuk carian ini
Customer Service • Kuala Lumpur, Kuala Lumpur, Malaysia
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