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Customer Service Specialist

Customer Service Specialist

SummitNext Technologies Sdn BhdKuala Lumpur, Malaysia
30+ hari lalu
Penerangan pekerjaan

At SummitNext Technologies Sdn. Bhd. , we are a leading BPO and Technology Solutions provider where innovation meets excellence. As we expand, were seeking talented individuals to join our Customer Service team based in Damansara City Mall .

Job Description

  • Respond to customer inquiries promptly via calls, emails, and other contact channels.
  • Assist customers with automotive-related queries and service requests.
  • Provide accurate information and resolve complaints to ensure high customer satisfaction.
  • Record and submit customer cases in the internal system according to SOP.
  • Collaborate with team members to meet project KPIs and quality standards.

Job Requirements

  • Diploma or higher qualification.
  • Strong communication skills in English and Malay (written, verbal, listening).
  • Previous customer service / BPO experience preferred, automotive industry knowledge is an advantage.
  • Customer-oriented mindset, pleasant interpersonal skills, and willingness to learn.
  • Proficient in office software and computer operations.
  • Able to work in a fast-paced environment and under pressure.

    • Job Type & Schedule

  • Full-time, rotational shifts
  • 5 working days per week

    • Salary & Benefits

  • Basic Salary : RM3,000 / month
  • Performance KPI Incentive : Up to RM300 / month
  • EPF & SOCSO
  • Birthday Leave
  • Annual Leave, Maternity Leave, Parental Leave, etc.
  • Opportunities for promotion
  • Professional development opportunities

    • Expected Start Date : Immediately

    Know more about us :

    Website : https : / / summitnext.com /

    Instagram : https : / / www.instagram.com / summitnexttechnologies

    LinkedIn : https : / / www.linkedin.com / company / summitnext-technologies /

    Glassdoor : https : / / www.glassdoor.com / Reviews / SummitNext-Technologies-Reviews-E7227743.htm

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